Head of Agent Oversight

Take a step forward and let Edenred surprise you Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria Head of Agent Oversight
Hybrid – Swindon or London
Salary - £85,000 to £90,000 + Bonus The role of Head of Agent Oversight is to monitor and control the key activities outsourced to Agents of PPS UK The scope includes all activities outsourced to Agents including customer onboarding and monitoring, customer management and interaction, security, operational and financial resilience, training, business continuity and wind down planning Compliance with various regulations is a key objective of the Agent Oversight function, including payment regulations, anti-money laundering and counterterrorist financing regulations, consumer duty, data privacy, sanctions and PEP compliance, consumer protection The Head of Agent Oversight will be responsible for developing and managing a dedicated team and leveraging the expertise of other internal subject matter experts to ensure robust and systematic risk-based oversight and control of the activities undertaken by Agents Accountable to Chief Risk and Compliance Officer Key Working Relationships External

• Agents
• Competent authorities

Internal

• Edenred Business Units/ EPS including Service Managers
• Financial Crime Hub 1LoD
• Compliance
• Risk Management
• Audit

Key Responsibilities

• Develop a vision for the team and provide guidance and training to the Agent Oversight analyst.
• Owning, planning, and conducting due diligence testing in relation to Agents.
• Organise monthly Agent Oversight meetings and maintain comprehensive, transparent, and follow-through on actionable risks.
• Ensure Agents’ practices adhere to current ways of working and adjust to future legislation/regulation. Maintain oversight and control of Agent activities.
• Oversight of policies, procedures, and tools being used by Agents
• Drive change through continual engagement with Agents and internal stakeholders.
• Capture meaningful insight from Agents to ensure PPS controls are efficient and effective
• Ensure appropriate risks and issues are escalated
• Ensuring accuracy and completeness of monthly Agent Oversight reporting is a fair reflection of their current controls
• Overseeing and ensuring that the Agent’s execution of PPS controls is accurate and compliant and address any key issues and control gaps
• Conduct monthly sampling
• Perform qualitative analysis of results and ensure accuracy and report findings in a consistent and robust manner to the governance committee
• Work collaboratively with operational areas to drive resolution of gaps identified
• Develop key metrics on Agent’s performance and outliers for action
• Coordinate annual self-assessments and ensure reporting accurately identifies risks that need to be mitigated
• Undertake on site Agent visits
• Provide appropriate MI to ExeCo and Board

Skills & Behaviours Role Specific

• At least five years’ experience in working in a regulated payment or financial organization.
• Good understanding and awareness of regulatory requirements within AML/fraud/compliance/risk/security domains.
• Understanding of risk and control in a financial crime compliance environment
• Experience in managing and implementing control frameworks.
• Excellent communication skills.
• Experience managing teams. Strong people development and management skills.
• Flexibility to rapidly understand complex problems and rationalise these into workable solutions for Agents and PPS.
• Experience of working under pressure, in an ever changing and challenging environment.
• Understanding of FCA rules and regulations.
• Proven experience in implementing and reviewing processes and controls and identifying weaknesses.
• Proven experience and strong competency in relationship management.
• Any relevant certification is a plus (e.g., CAMS, AML certificate, audit, etc.)

Behavioural

• Promote culture of compliance and excellence within the organisation.
• A leader of people and transformation.
• Commitment to engagement and ownership.
• Passionate about providing unparalleled levels of service to internal and external stakeholders whilst balancing the risk to PPS.
• Honesty, integrity and openness.

Why Edenred PayTech?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business What you will get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment with a 3 days per week in the office
• Income protection
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit and other ‘in office’ snacks & refreshments
• Volunteering programme
• Social events
• Pension Scheme – employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Holiday trading scheme (buy or sell up to 5 days)
• Medical & international travel cover (leisure and action sports)
• Monthly gym allowance
• Employee referral bonus scheme
• Season ticket loan
• Cycle to Work scheme

Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law Apply now and Vibe with Us!