Customer Service Advisor

Are you a professional Customer Service Advisor who wants to work with a progressive, innovative accident repair group? Earning a competitive salary with bonus opportunities, access to an exclusive discounts and wellbeing portal, company pension and length of service rewards? We may be the career boost you’ve been looking for!

Here at Foray Motor Group Accident Repair Centres, our customers are at the forefront of our business. We empower our teams to deliver the best support and experience possible for all our customers.

The Foray future has never been more exciting! New technologies used in Accident Repair are evolving every day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to grow our teams and are looking for people to join us.

Position:

We are looking for a Customer Service Advisor to deliver an outstanding, customer focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest. You’ll help coordinate repair bookings, manage communication, and uphold our values through high-quality customer interactions.

Key Responsibilities

• Coordinate vehicle bookings for estimates and repair work
• Proactively update customers on repair progress, completion timelines, and payments
• Liaise professionally with insurance companies, internal departments, and third parties
• Ensure correct handling of excess payments, invoicing, and credit card processing
• Manage courtesy vehicle administration (including legal compliance and quality standards)
• Arrange and track external logistics (e.g. vehicle collection & delivery)
• Maintain clean, compliant, and professional front-of-house reception areas
• Use company systems to process documents and support workflow planning
• Support guest check-in and check-out procedures with integrity and accuracy
• Monitor departmental compliance and escalate concerns promptly
• Maintain accurate records and input of purchase invoices, parts credits, and guest files
• Promote and represent the Foray ARC brand with professionalism and positivity
  
  

Requirements:

Essential Skills & Behaviours

• Customer-first mindset with strong interpersonal communication
• Self-motivated, flexible, and calm under pressure
• Team-oriented and values collaboration to deliver results
• Fast and accurate data input and administrative handling
• Positive attitude and professional demeanour
• Ability to manage multiple priorities and adapt to changing needs
• Share knowledge and contributes to improving team practices
  
  

Living Our Values

• Integrity: Honest, transparent, and reliable in all interactions
• Professionalism: Always represents Foray with pride and respect
• Teamwork: Collaborates effectively and supports others
• Trust: Builds confidence with guests and colleagues
• Quality: Sets high standards in every task, every time
  
  

Other information:

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Please consider the following when making your application:

• We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early
• We are not able to offer sponsorship for people living outside the UK
• If you need any support throughout the application or interview process, please make the a member of our team or the Hiring Manager aware.
  
  

We advertise our vacancies to attract candidates. If we require agency assistance we will contact agencies directly. Any speculative CVs we receive will not be accepted as an introduction.

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