Customer Advisor (St Pancras)

Are you passionate about beauty, wellness and natural therapies?

Fixed Term contract until 2nd August 2026

As our Customer Advisor in our St Pancras Store, London, you'll
be joining a friendly team making the connection between Neals
Yard Remedies and our customers. This is a great time to join our
fun and collaborative team, who thrive on providing a high touch
customer service.

You'll be supporting the Store Manager in maximising sales
opportunities, using your warm and caring approach, to build
lasting relationship with a customer inspired approach.

You will be part of our knowledgeable and friendly team who are
passionate about sharing their experience on skincare, our
products, wellness, and therapies, giving expert advice to guide
customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing
priorities with ease, naturally friendly and approachable with a
caring attitude and comfortable to demonstrate products, including
mini-facials and arm massages.

This is the perfect opportunity to showcase your ability to tell
stories to bring our beautiful products to life.

Making a difference to our customers day – everyday.

What you'll have:
You'll be friendly and approachable with a passion to learn

Confident with the ability to build great relationships

Excellent customer service skills

Keyholder responsibility

Strong knowledge, skills and experience in a busy environment

A positive 'can do' attitude

Passion for and/or knowledge of beauty, skincare, wellness,
and natural therapies is essential.

A great team worker who is inspired to deliver great results.

A passion and commitment to learn about beauty, skincare,
products, and wellness therapies.

Able to work flexible hours as required.

What you'll get:
Generous employee discount

Company pension

Group Life Assurance

Long service benefits

Paid community days

25 days annual leave plus Bank Holidays (Full Time)

Employee Assistance Programme