Technical Account Engineer

Department: Sales

Location: Rochdale

Compensation: £40,000 - £45,000 / month

Description

Job Title: Technical Account Engineer
Company: Salt Separation Services
Location: Hybrid – 1 day in the office, 3.5 days remote/customer visits/exhibitions
Department: Sales
Compensation: £40,000 - £45,000 per annum, with company car, and bonus (company performance dependant)
About Salt Separation Services:Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We’re committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve. Join us on the path to simplifying access to water solutions for a broad and varied client base!
Position Summary:We are looking for a Technical Account Engineer to join our dynamic Accounts team. In this pivotal role, you’ll act as the technical bridge between the company and key customers, ensuring the successful adoption and ongoing satisfaction with our products and services. You’ll be focused on building and nurturing long-term customer relationships, deeply understanding client needs, and providing tailored technical solutions that drive value.

You’ll play a critical part in helping the commercial team grow and retain business within assigned accounts, combining deep technical knowledge with excellent communication and commercial awareness.

Key Responsibilities

• Serve as the primary technical point of contact for key customer accounts.
• Develop and maintain strong, long-lasting customer relationships through proactive support, regular communication, and on-site visits.
• Understand clients' businesses, operations, and challenges to recommend effective solutions and ensure alignment with their goals.
• Deliver tailored technical presentations, product demonstrations, and training sessions.
• Collaborate cross-functionally with Sales, Engineering, and Project teams to meet customer requirements.
• Support the sales cycle with detailed quotations, proposals, and technical documentation.
• Help achieve and exceed sales targets by identifying upsell and cross-sell opportunities.
• Contribute to accurate sales forecasting and performance reviews.
• Monitor customer satisfaction and support continuous improvement initiatives.
• Stay up to date on industry trends, technical innovations, and competitor activity.
• Represent the company at trade shows, exhibitions, and industry events.
• Support and coach other team members through mentoring, shadowing, and knowledge sharing.
• Ensure adherence to Quality Assurance Systems and actively promote the company culture and values.
  
  
  

Skills, Knowledge and Expertise

• Strong technical acumen and an in-depth understanding of product functionality.
• Excellent communication and interpersonal skills, with the ability to explain complex information clearly.
• A proactive, customer-centric mindset focused on building long-term relationships.
• Effective time management and the ability to prioritise multiple tasks and projects
• Commercially aware, with the ability to identify and act on business development opportunities.
• Confident in interpreting technical specifications and turning them into client solutions.
• Self-motivated and committed to continuous learning and improvement.
• A collaborative team player, able to work well independently when needed.
  
  

Why Salt Sep?

Benefits:

A value at Salt Sep is family, and as such, we have designed benefits package which we believe give our people the very best support we can professionally, personally and for your future.

• Competitive employer matched pension scheme (Aviva)
• Company Bonus Scheme
• Employee Referral Scheme
• Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
• Life insurance
• Income protection (after 5 yrs service)
• Early finish Friday (finishing at 1pm)
• Plenty of training and development
• Holiday buy-back
• Excellent team building, social and company events

At Salt Separation Services, you’ll have the opportunity to work on impactful projects in a dynamic environment, as part of a small family-owned business.

We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.

We'd love to hear from you! Apply now...
Interested candidates are encouraged to submit their CV and cover letter detailing relevant experience and qualifications.

The next steps
1. Our team will help look into your application
2. If successful, we'll arrange a quick chat
3. Hiring Manager Interview
4. Team interview, we believe it's important to meet your team so you can have the chance to meet some of the wonderful people you'll be working along side.
5. Offer, and hopefully, acceptance!

Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.