Control Room Co-ordinator
Thirteen Group
Date: 16 hours ago
City: Middlesbrough, England
Contract type: Full time
Join us as a Control Room Co-ordinator at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for a Control Room Co-ordinator to join our control room team at Hudson Quay. You will be responsible for monitoring and reviewing CCTV at our site making sure you are sticking to legislation and regulations but also making sure our customers are safe.
This role is a hub-based role. This means that you’ll be based at a Thirteen site, primarily because you need access to key equipment. You probably won’t travel around the area for work very much and it’s unlikely that you’ll be expected or able to work from home.
You’ll work as part of an 8-person rota, operating on a four on, four off basis working on a 24/7/365 rota, consisting of 12-hour shifts with 90 minutes of unpaid breaks. This is made up of two day shifts (7am-7pm) and two-night shifts (7pm-7am).
Thirteen Benefits
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
For more details, please refer to the attached documents.
If you’d like to talk more about the role, please contact Ellis Sargeant, Supervisor of CCTV / Control Room on 07581 032449 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying.
Role Overview
Thirteen Group is on the lookout for a Control Room Co-ordinator to join our control room team at Hudson Quay. You will be responsible for monitoring and reviewing CCTV at our site making sure you are sticking to legislation and regulations but also making sure our customers are safe.
This role is a hub-based role. This means that you’ll be based at a Thirteen site, primarily because you need access to key equipment. You probably won’t travel around the area for work very much and it’s unlikely that you’ll be expected or able to work from home.
You’ll work as part of an 8-person rota, operating on a four on, four off basis working on a 24/7/365 rota, consisting of 12-hour shifts with 90 minutes of unpaid breaks. This is made up of two day shifts (7am-7pm) and two-night shifts (7pm-7am).
Thirteen Benefits
- Salary £27,155 per annum (plus shift enhancements) (pay award pending)
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
- Deliver a high quality, effective, customer focussed support service to both internal and external customers
- Contribute to the service’s success through achieving KPI’s and delivering on customer satisfaction targets
- Monitoring and reviewing CCTV
- Work inline with legislation, guidelines and regulations
- Direct and dispatch staff accordingly and provide resolutions to operational issues sometimes in crisis or emergency situations
- Provide accurate recording of information is crucial
- Familiar with security systems like CCTV, fire alarms, door entry systems. This would be a bonus but not a must!
- Great customer service skills are key
- Quick to pick up new systems and confident in using a computer
- Ability to remain calm under pressure
- Work effectively individually but also, as a team
- Got an SIA CCTV licence? Great! If not, no worries we can help you get there.
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
For more details, please refer to the attached documents.
If you’d like to talk more about the role, please contact Ellis Sargeant, Supervisor of CCTV / Control Room on 07581 032449 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying.
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