Medical Secretary, Workflow & Recall Administrator
Fallodon Way Medical Centre
Date: 16 hours ago
City: Bristol, England
Salary:
£13.5
per hour
Contract type: Full time
About the Role Contract: Permanent 15 hours per week Working pattern: Part-time Wednesday (8.30am 4.30pm); Thursday (7.30am 3.30pm) This is a varied and rewarding position for someone who thrives on multitasking, takes pride in accurate documentation, and enjoys working with both patients and clinical staff. We use EMIS, Accurx, and Docman, so experience with these systems is desirable. Medical Secretary Duties Provide secretarial support to GPs and clinical staff, including audio typing using digital dictation (e.g. NHS and private referrals, medical reports).
Ensure referrals (including 2WW and ERS) are actioned accurately and within policy timeframes. Prepare and send private correspondence and medical reports, ensuring consent and appropriate invoicing. Respond to and resolve patient and hospital queries promptly and professionally. Keep up to date with referral pathways, funding criteria, and administrative processes.
Liaise with patients, clinicians, and external providers via phone, email, and in person. Maintain up-to-date and accurate data entry on patient records, including referral tracking and document management. Monitor and manage ERS worklists and other system alerts. Support copy notes and medical records requests in line with GDPR.
Workflow, Coding and Recall Responsibilities Review, code and workflow all incoming patient correspondence (paper and digital), including post, Docman, and Accurx. Maintain accurate and up-to-date patient records on EMIS, summarising new patient records and coding key clinical information. Action urgent documents and ensure correct filing to patient records. Monitor and manage shared inboxes related to coding, workflow, and recalls.
Support the long-term condition recall process (e.g. diabetes, asthma, hypertension), including running searches, sending invites, and monitoring responses. Collaborate with the nursing, pharmacy, and management teams to maintain an efficient and patient-centred recall system. Participate in the achievement of QOF, IIF and enhanced service targets by ensuring clinical data is accurately coded and processed.
Assist in audits, report generation, and spreadsheet management as required. Oversee returned questionnaires and patient communications linked to reviews and recall. Additional Information This job description is not exhaustive and may evolve with the needs of the practice. You may be asked to take on other reasonable duties as required.
We are committed to supporting your development and wellbeing as part of our inclusive, professional, and patient-focused team.
Ensure referrals (including 2WW and ERS) are actioned accurately and within policy timeframes. Prepare and send private correspondence and medical reports, ensuring consent and appropriate invoicing. Respond to and resolve patient and hospital queries promptly and professionally. Keep up to date with referral pathways, funding criteria, and administrative processes.
Liaise with patients, clinicians, and external providers via phone, email, and in person. Maintain up-to-date and accurate data entry on patient records, including referral tracking and document management. Monitor and manage ERS worklists and other system alerts. Support copy notes and medical records requests in line with GDPR.
Workflow, Coding and Recall Responsibilities Review, code and workflow all incoming patient correspondence (paper and digital), including post, Docman, and Accurx. Maintain accurate and up-to-date patient records on EMIS, summarising new patient records and coding key clinical information. Action urgent documents and ensure correct filing to patient records. Monitor and manage shared inboxes related to coding, workflow, and recalls.
Support the long-term condition recall process (e.g. diabetes, asthma, hypertension), including running searches, sending invites, and monitoring responses. Collaborate with the nursing, pharmacy, and management teams to maintain an efficient and patient-centred recall system. Participate in the achievement of QOF, IIF and enhanced service targets by ensuring clinical data is accurately coded and processed.
Assist in audits, report generation, and spreadsheet management as required. Oversee returned questionnaires and patient communications linked to reviews and recall. Additional Information This job description is not exhaustive and may evolve with the needs of the practice. You may be asked to take on other reasonable duties as required.
We are committed to supporting your development and wellbeing as part of our inclusive, professional, and patient-focused team.
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