Senior Estates Assistant (Birmingham)

The role

As a Senior Estates Assistant within our Portfolio Management Occupier Solutions team, you will advise existing corporate clients on occupier management. Specifically the candidate will be responsible for delivering Occupier Management services for circa 350 properties in the assigned region(s) for the assigned corporate client. This is a full time position.

Key deliverables

• A point of contact in respect of property issues and projects for the Client(s)
• Reporting to Client on a regular basis in accordance with Client requirements
• Reporting to the Account Manager on a regular basis
• Ensure delivery of service through effective working relationships across the client delivery team(s)

Key Responsibilities

• Assist in Drafting/Approving change notes and invoices and payment files.
• Account Reconciliations
• Calculation of turnover payments due under legal documentation
• Helping to manage Client helpdesk
• Liaising with Client legal services team for advice where appropriate
• Analysing and manipulating data from client database.
• Assisting with service charge payments, recharges, annual budgets (and reconciliations) and variance reporting
• Main point of contact for all property specific queries from a range of sources, both internal and external, in respect of the client's property portfolio

Other Responsibilities

• Liaising with landlords and tenants to resolve property issues
• When required undertake inspections of all properties in line with contract requirements to identify any property issues and any opportunities to enhance use of the property
• Dealing with Lease queries
• Lease Reading
• Preparing repairing liability summaries from legal documentation
• Responsible for collating and submitting monthly fees

Financials

• May have cost control responsibilities
• Has an awareness of wider team or department budget

Clients and Business Development

• Is courteous and responsive to clients (internal and external)
• Works within clearly defined, well established processes under regular supervision
• Consults more experienced colleagues or more difficult or novel situations

People

• Active team player
• Shares information with colleagues and others through team meetings, databases, filing systems
• Shares expertise with colleagues
• Proactively communicates to colleagues and others

Systems and Process

• Solves problems by following well defined processes and precedents
• Authority limited to prioritisation of daily tasks and decisions made according to clear process
• Is conscious of and takes steps to protect the interest of BNP Paribas Real Estate, employees and reputation
• May contribute to BNP Paribas Real Estate projects

Person specification

Essential qualifications

• Educated to A level or equivalent

Essential experience

• Demonstrable record of working with corporate clients in delivery of occupier management or property management services
• Awareness of basic property law
• Provision of annual budgeting, variance reporting and service charge
• Understanding of property databases and the maintaining accurate data

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.