Ticket Operations Manager

Role Title: Ticket Operations Manager

Reports to: Supporter Services Manager

Department/Area: Marketing, Communications & Digital

Location: Hampshire Cricket / Utilita Bowl – Main Office

Contract: Full time - Permanent

THE OPPORTUNITY

This is a fantastic opportunity to join Hampshire Cricket as Ticket Operations Manager at a time of significant growth and opportunity for the Club. With a packed events calendar, an Ashes Test on the horizon, and expanding engagement across domestic and international fixtures, ticketing is a core pillar of the Club’s strategy.

You will lead and manage the Club’s ticketing operations—overseeing all elements of platform setup, customer experience, partner relationships and on-the-day delivery. This is a hands-on, service-driven role with a clear focus on efficiency, fan satisfaction and continuous improvement.

THE ROLE

We are seeking a detail-oriented, operationally excellent and fan-focused Ticket Operations Manager to own and deliver ticketing activity across the Club’s portfolio of matches and events.

You will be responsible for the administration and optimisation of the Club’s ticketing platform (SecuTix), working closely with stakeholders across Supporter Services, Marketing, Commercial and Matchday Operations to ensure a seamless customer journey and commercial outcomes.

KEY RESPONSIBILITIES

· Manage all aspects of the Club’s ticketing operations, including platform configuration, event setup, and customer access.

· Serve as the primary administrator for SecuTix, ensuring accurate event builds, pricing structures, and inventory control.

· Oversee ticketing operations for matchdays and events, including entry management, scanning systems and customer flow logistics.

· Liaise with internal teams and third-party providers to coordinate the full fan journey from purchase to entry.

· Administer and fulfil internal ticketing requests (e.g., partners, media, staff, VIPs) through an organised and auditable process.

· Collaborate with Marketing and Commercial teams to optimise pricing strategies, upsells, promotions, and conversion rates.

· Respond to customer service enquiries and ticketing issues with professionalism and a solutions-led approach.

· Produce post-event analysis, sales reports and operational debriefs to support continuous improvement.

· Ensure GDPR-compliant data capture and feed ticketing insights into wider CRM and fan engagement plans.

· Identify and implement operational efficiencies across ticketing workflows and partner processes.

YOUR SKILLS, EXPERIENCE & COMPETENCIES

Essential Skills / Experience:

· Proven experience managing ticketing operations in a live events, sport, or entertainment environment.

· In-depth knowledge and hands-on experience using SecuTix ticketing platform.

· Experience delivering ticketing for large-scale events, with high-volume footfall and variable access types.

· Excellent planning and organisational skills with meticulous attention to detail.

· Strong stakeholder management across internal teams and external providers.

· Calm and confident under pressure, with a proactive and adaptable working style.

· Experience in data reporting, ticketing analytics and platform-based performance evaluation.

· Ability to work flexible hours, including evenings and weekends during the season.

Desirable Skills:

· Ticketing experience within a sporting environment

· Familiarity with CRM and digital marketing tools.

· Experience supporting dynamic pricing and promotional campaigns.

· Educated to degree level or equivalent.

WORKING HOURS & LOCATION

This role is based at Utilita Bowl, Botley Road, West End, Southampton, SO30 3XH. Standard hours are Monday – Friday, 9am – 5pm, with regular requirements to work evenings and weekends during the season for matchdays and major events.