Legal Support Portal Administrator
Taylor Rose
Portal tasks
o ID Checks
o AML checks
o Data integrity checks
o Conflict checks
o Live status file opening
o File opening Issue resolution
Client Portal Helpdesk
o Answering phone calls from clients addressing their issues using the client portal system
o Responding to online chats from clients supporting their issues using the client portal system
o Working with IT/Dev/external suppliers to address technical issues with the site
o Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
When required to assist with the following:
o Creation of Associate contacts in Mattersphere
o Working through branch office requests for data changes
o Producing Bundles
o Indexing Services
o Binding Services
o Large Print Volume facility
o Specialist print and copy services
o Document scanning and digitisation service
o CD/DVD Creation of files
Company Core Values:
Aspiration: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns form mistakes, takes an interest in the vision of the business
Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
Commitment: Relationships for the long-term
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