Head of Service Delivery - Cambs
Cambridgeshire Constabulary
Date: 14 hours ago
City: Huntingdon, England
Contract type: Full time
Cambridgeshire Constabulary
Police Staff
Permanent
Full Time
ICT Department
Headquarters, Huntingdon, Cambs
SM1
£75240-£82,245
37
About The Role
We are seeking an experienced and visionary leader to take on the role of Head of Service Delivery within the BCH ICT function. This role is responsible for leading and developing the ICT Service Delivery portfolio, ensuring that services are available, reliable, and aligned to the needs of policing operations across BCH and ERSOU.
Key Responsibilities
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Hertfordshire Constabulary, Cambridgeshire Constabulary & Bedfordshire Police should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until a final offer has been agreed with a successful candidate and accepted by them. Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process. If a redeployee does apply and is successful, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.
Police Staff
Permanent
Full Time
ICT Department
Headquarters, Huntingdon, Cambs
SM1
£75240-£82,245
37
About The Role
We are seeking an experienced and visionary leader to take on the role of Head of Service Delivery within the BCH ICT function. This role is responsible for leading and developing the ICT Service Delivery portfolio, ensuring that services are available, reliable, and aligned to the needs of policing operations across BCH and ERSOU.
Key Responsibilities
- Lead the delivery of first, second, and third line ICT support services.
- Oversee Service Desk, Client Development, Support Engineers, Problem Management, ASDT, Applications, and Product Support and Development.
- Ensure services are aligned with business needs and strategic plans.
- Collaborate with stakeholders across BCH, ERSOU, and the 7F network.
- Drive continuous improvement and innovation in service delivery.
- Proven leadership in ICT service delivery within a complex environment.
- Strong operational management and service improvement skills.
- Experience managing multi-disciplinary teams and service portfolios.
- Excellent stakeholder engagement and communication abilities.
- A commitment to public service values and customer-focused delivery.
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Hertfordshire Constabulary, Cambridgeshire Constabulary & Bedfordshire Police should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until a final offer has been agreed with a successful candidate and accepted by them. Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process. If a redeployee does apply and is successful, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.
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