Billing & Collection Specialist

• Full-time
• Department: Finance & Accounting
• Work Type: Hybrid

Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a Billing & Collection Specialist to join our growing global team at Sectigo.

The Billing & Collection Specialist EMEA generates invoices, reconciles accounts, and performs all activities in the billing function for client located on the EMEA time zone. This position is responsible for the daily billing functions and provide support on minimizing accounts receivable and enhance collection and. The Billing & Collection Specialist EMEA will work in a timely and courteous manner when responding to inquiries and serves as resource person for all department staff on questions regarding billing and claims issues.

This is a full-time position working in the hybrid model and at least 3 days a week from our London office.
This is an individual contributor role, reporting to the Manager, Accounts Receivable based in France.

Here are the core functions, responsibilities, and expectations for this role:

• Responsible for billing and accounts receivable functions.

• Generate and distribute invoices in a timely and accurate manner and in accordance with company policies.

• Follow up on collection of payments.

• Carry out billing, collection and reporting activities according to specific deadlines.

• Perform account reconciliations.

• Monitor customer account details for non-payments, delayed payments and other irregularities.

• Research and resolve payment discrepancies.

• Suggest and assist with ways to improve process and make workflows more efficient to scale billing activities

• Investigate and resolve customer queries.

• Process adjustments.

• Sales team support with closing sales orders

• Heavy data entry and accurately enters transactions into Sectigo’s accounting system and records any adjustments.

• Build and maintain positive internal and external relationships while researching and resolving invoicing issues; communicate with customers via phone, email and mail.

• Provide information to auditors.

• Perform other tasks, assignments and special projects as needed and specified by management.

• Other duties as assigned and related to the nature of this role and company initiatives.

Qualifications

Education:

• Bachelor’s degree in a related field is strongly recommended.

Experience:

• Minimum of 2+ years of accounts receivable experience, besides any applicable general accounting or financial analysis experience

• Experience working with international currency is strongly preferred.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Proficiency with Microsoft Office suite and intermediate excel skills.

• Must have outstanding work ethic, willing to roll up sleeves work attitude.

• Ability to multi-task efficiently, with high productivity and accuracy

• Excellent analytical skills and attention to details Excellent customer service skills.

• Excellent verbal and written communication and skills; ability to present ideas and communicate effectively and proactively.

• Excellent data entry, problem solving and decision-making skills

• Ability to work independently and collaboratively, as required, in a fast-paced, team environment consisting of internal and external team members.

• Excellent planning, organization, attention to detail and time management skills including the ability to support and prioritize multiple projects.

• Demonstrates a sense of urgency and ability handle changing priorities and to meet deadlines

• Knowledge of general accounting principles, regulatory standards and compliance requirements

• Ability to work in a global and fast-growing environment processing 90+ invoices per week, working with 200+ customers.

Additional Information

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.