Clinical Nurse Advisor

Band: 6

Location: District Nursing, Upton Hospital, Slough

We are looking for a dedicated and experienced Clinical Nurse Advisor to join our Community Nursing Triage Telephone Support team – the central point of access for community nursing referrals across Slough, Windsor, and Maidenhead.

In this role, you will provide clinical advice and triage to patients, carers, and healthcare professionals, helping to ensure individuals receive the right care at the right time. You will support the referral process by assessing clinical needs, offering advice, making appropriate referrals, and signposting to relevant services.

You’ll work closely with referral coordinators and multidisciplinary teams, using your clinical expertise and community nursing experience to deliver a high standard of care and ensure effective service access.

You will provide clinical triage and support over the phone to healthcare professionals and patients, use clinical judgement to assess needs and ensure safe, appropriate onward referral or advice, offer professional advice in a courteous, supportive, and efficient manner and work as part of a responsive and collaborative team to manage community nursing referrals.

This is an exciting opportunity to make a difference in a fast-paced, patient-focused triage service. If you have a strong community nursing background and a passion for delivering excellent care, we would love to hear from you.

• Act as a central clinical contact for triaging Community Nursing referrals, providing safe, effective clinical advice and decision-making.
• Work collaboratively with admin staff to manage referrals and escalate complex cases appropriately.
• Maintain professional registration, up-to-date clinical skills, and adherence to NMC Code of Conduct.
• Communicate clinical information clearly and professionally with service users and nursing staff to ensure continuity of care.
• Use active listening, critical thinking, and clinical judgement to prioritise calls and caseloads during high-demand periods.
• Accurately record patient information using the RIO system and report incidents via the DATIX system in line with Trust policy.
• Participate in audits, training, supervision, and personal development activities to maintain high clinical standards.
• Ensure compliance with all Trust policies, including health and safety, incident reporting, data confidentiality, and mandatory training.
• Support service improvement by contributing to protocol development and ongoing review of triage processes.
  
  

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our Values At Berkshire Healthcare Are

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
  
  

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
• Applications for this role will be considered on a first come first serve basis and we may close the vacancy early if the right candidate is found.
  
  

For further details / informal visits contact: Name: Karen Archer Job title: Team Lead Email address: [email protected] Telephone number: 07717 695105