Enterprise SaaS - SFDC - Servicenow ( ITSM)
Zensar Technologies
Date: 1 day ago
City: London, England
Contract type: Full time
What's this role about?
DELIVERABLES
How we’d like you to lead:
Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:
DELIVERABLES
- Collaborates with development/QA teams to define requirements and ensure the acceptance criteria encompasses complete functional objectives (e.g. features, workflows, integration).
- Performs and oversees comprehensive risk assessments, prioritising the mitigation of functional failure modes (e.g. critical defects, integration issues) and non-functional threats (e.g. performance bottlenecks, security vulnerabilities, compliance gaps).
- Helps to define and co-owns the overarching test automation quality strategy for the practice, ensuring automated functional testing is aligned with capability and organisational goals.
- Oversees and coordinates test planning, resolving dependencies or conflicts to uphold quality standards at scale.
- Ensures squads integrate both functional and non-functional acceptance criteria into planning and reviews whilst communicating testing progress, risk, and opportunities to capability leadership.
- Manages defect tracking categorising and prioritising both functional failures and non-functional shortfalls ensuring systematic, consistent resolution. Measures and improves quality metrics – covering functional outcomes benchmarks
EXPECTED SKILLS AND EXPERIENCE
- 3+ years of SAP QA experience, preferably in a financial services or banking environment.
- Demonstrated experience as a Business Analyst, ideally on IT programmes.
- ITIL Foundation Certification.
- Strong knowledge/experience of ServiceNow (SNOW) – particularly Change Management and CMDB.
- Understanding of ITSM processes in a regulated environment.
- Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams.
- Experience in the banking/financial services sector, particularly in regulatory or finance systems.
- Exposure to Agile methodologies or hybrid delivery frameworks.
- Analytical thinking and attention to detail
- Strong documentation and communication skills
- Team player with proactive approach to problem-solving Ability to work under pressure and deliver to tight deadlines in a regulated environment
How we’d like you to lead:
Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:
- Putting people first
- Client-centricity
- Collaboration
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