Business Operations Coordinator

Job Description

Business Operations Coordinator

Ashford/Hybrid working

Working Monday to Friday 8.30-17.00 – 37.5 hours per week

£ competitive, plus excellent career development, discounted products and services and much more

We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Ashford. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.

A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.

Key Accountabilities & Responsibilities

• Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
• Attend customer and business meetings/calls
• Be a primary point of contact on customer and business queries
• Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
• Work pro-actively to improve the customer experience
• Produce regular sales, product, pricing, and delivery reports
• Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
• Alignment of internal buying lists with customers/3rd party ordering systems
• Identifying & correct IMS issues for ESI customers
• Update promotional pricing activity
• Order and organise sales and promotional samples
• Provide buddy cover when required
• Work with Sector Manager to set up nominated lines
• Assisting with product recalls, collating allergen information & customer allocations

Knowledge, Skills & Experience

• Highly IT literate - MS Office (Excel)
• Experience working in a fast moving, pressurised team environment
• Commercial awareness
• Customer focused
• Good team player
• Effective communicator
• Able to prioritise workloads and work well under pressure
• Attention to detail