Client Care Advisor

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

We're excited to offer an opportunity for a Client Care Advisor to join our friendly team. We're looking for a kind, proactive and communicative individual who thrives in a caring and dynamic environment. Join our award-winning practice where we pride ourselves on delivering a unique compassionate experience to every client and pet. As a Client Care Advisor you'll be the welcoming face and calm voice of our practice.

• Meeting and greeting clients in a professional, yet sensitive manner
• Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
• Liaising with referring vets and accurately recording details
• Updating in-house notes system clearly and accurately
• Coordinating appointments with the animals owners
• Taking card and cash payments
• Accurately carrying out departmental filing.

This role is 40 hours per week including one Saturday morning per month.

About Us:

Located in the heart of Hove, Wilbury is a long established practice in the community providing first opinion, orthopaedic, and dentistry referral services. We recently won Linnaeus practice of the year, we have achieved outstanding in the RCVS Practice Standards Client Experience and Environmental Sustainability and recently achieved Green status in Investors in the Environment accreditation.

What we offer

• 5-weeks holiday plus bank holidays and birthday leave
• Relocation support
• RCVS and VDS fees paid
• Employer contribution pension scheme
• Life assurance
• E-car salary sacrifice scheme
• Enhanced equal family leave
• Extensive internal and funded external CPD

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Wilbury Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wilbury, Linnaeus or the role please contact our Talent Acquisition team at [email protected].

#LI-ST1 #LI-Onsite

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]