Vehicle Service Advisor

We are currently seeking an experienced Service Advisor to join the Aftersales team at our Light Commercial Van Centre in Swansea. The ideal candidate would have experience within the motor industry; however, we are keen to hear from individuals who have a positive attitude and a high level of enthusiasm as training will be provided.

Position: Service Advisor Van Centre Swansea

Full time: 40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm

Saturday Rota: 1 every 3 weeks 8.30am to 12.30pm as overtime.

Position pays: £27,500 basic plus monthly bonus.

Location: Swansea SA4 9GW

The Opportunity:

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

A large part of what a Service Advisor Position involves is:

• Creating and managing customer workshop bookings
• Preparation for customer visit
• Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
• Competent in ability to use digital tools in a paperless work environment
• Deliver on customer first and modern luxury principles
• Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.

More about you:

Essential Skills:

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrate computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
• Ability to prioritise your workload
• Ability and willingness to work with defined processes and guidelines
• Good core administration skills
• A full UK driving licence

What’s in it for you?

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group

If you would like to apply for this role and become a part of the After sales Team at Van Centre Swansea, please send us your CV with a covering letter and include your salary expectation.