Head of Key Accounts

Hays Recruitment is proud to be working exclusively with The Green Energy Advice Bureau (GEAB) on the appointment of a Head of Key Accounts. This is a newly created role within the organisation where you will play a critical role in shaping and managing client relationships as the organisation grows into new areas.

This is an amazing opportunity to join a fast-growing, purpose driven organisation who is a leader within their field, operating on a local and UK basis.

Based in Sunderland with flexible working, this role offers exciting and rewarding opportunities for the right candidate.

About Us

At the Green Energy Advice Bureau (GEAB), we're committed to powering a greener future. As a leading consultancy in the renewable energy sector, we help businesses navigate the energy market and implement sustainable strategies that drive performance and efficiency. Our mission is to deliver impactful, eco-conscious solutions-and our values are at the heart of everything we do.

The Opportunity

We're looking for a strategic and driven Head of Key Accounts to lead our corporate sales division. This is a high-impact role where you'll shape scalable sales processes, manage key client relationships, and lead a high-performing team to exceed targets and service expectations.

Key Responsibilities

• Sales Strategy & Process Design
• Develop and implement effective B2B sales strategies.
• Identify opportunities to enhance sales efficiency and customer experience.
• Align sales initiatives with broader business goals.
• Team Leadership & Management
• Lead and mentor a team managing SLA-driven accounts.
• Set and monitor KPIs, fostering a culture of accountability and growth.
• Drive continuous improvement and high performance.
• Client Relationship Management
• Manage and grow relationships with high-value corporate clients.
• Ensure exceptional service delivery and satisfaction.
• Act as a senior escalation point and strategic advisor.
• Cross-Functional Collaboration
• Partner with customer service, operations, and marketing teams.
• Provide insights to enhance product offerings and service delivery.
• Leverage ZOHO CRM to manage and track client engagement.

What We're Looking For

Essential

• Proven experience in senior sales management within large corporations (energy, utilities, telecoms, insurance, or B2B services preferred).
• Track record of designing sales processes and achieving KPIs.
• Strong leadership and stakeholder management skills.
• Experience managing SLA-focused teams.
• Strategic mindset with a hands-on, results-driven approach.
• Desirable
• Background in green energy or sustainability.
• CRM proficiency, especially with ZOHO.
• Thrives in fast-paced, target-driven environments.

What We Offer

• Competitive salary up to £70,000 + Quarterly Bonus (OTE £100k, capped at £130k)
• 25 days annual leave + bank holidays
• 2-week Christmas shutdown (performance-related)
• 9am - 5pm working hours
• Flexible working options
• Free onsite parking
• Private medical insurance (self + partner)
• Home broadband paid
• Standard pension contributions