Jewson Customer Service Supervisor - Distribution

Job Profile – Customer Service Assistant - Distribution

Job Purpose: To undertake warehouse and yard duties to ensure customer needs are met, promote and maximise sales and margins by providing excellent customer service whilst maintaining a safe environment that is in line with company policies and procedures

You Will Be Responsible For:

You will be successful if you:

Skills/Qualifications/Experience

CUSTOMER SALES

Contribute towards an excellent customer experience and work towards Branch sales and profit targetsby:

• Fulfilling customer orders in a timely fashion
• Checking incoming products against Proof of Delivery
• Completing documentation as necessary
• Realising full potential of all customer interactions and build effective relationships with customers and suppliers
• Understanding local market issues and communicate to Manager to support sales growth plans
• Report missing or damaged products to management
  
  

Constantly Try To Improve Performance To Achieve Your:

• On time in full KPIs
• Pick error reductions
• Stock damage reductions
• Improvements to your Branch’s Customer Score
• Environmental, Health and Wellbeing targets
  
  

You’ll Need To:

• Look for new ways of working to improve efficiency
• Go out of your way to ensure customers have a good experience
• Be open to learning new things
• Have good attention to detail to ensure orders are accurate
• Utilise the wider network (Clusters, sister brands etc) to support customer requirement and business activities
  
  

Essential

• A basic understanding of the market and product knowledge
• Able to work on own initiative and as part of a team
• Flexible and enthusiastic attitude
• Demonstrable customer service focus
• IT literate
• Able to create and maintain successful relationships
  
  

Desirable

• GCSEs (Or equivalent) - Maths & English
• Relevant forklift licence
• Experience in a sales/customer focussed role
  
  

OPERATIONAL COMPLIANCE

Support Line Manager To:

• Deliver key KPIs for your branch
• Manage loading and unloading process (customer/supplier deliveries, interbranch transfers)
• Adhere to all company policies and procedures
• Safeguard Company’s stock, money and all other Company assets
• Enhance the Safety and Wellbeing culture and meet targets
  
  

Deliver Operational Compliance For Your Branch By:

• Ensuring you and everyone around you is safe
• Achieving Stock management and PPI progress
• Increasing Customer service/ net promoter scores
• Adhering to Principles of Conduct
• Being passionate about Customer Service and Health & Safety
• Ensuring Business control compliance, including EDM
• Signing risk assessments
• Maintaining the confidentiality of prices
  
  

STOCK AND LOGISTICS

Support Line Manager To:

• Prepare the 30 day count down
• Complete the stock management process
• Optimise the highest level of returns on sales versus cost of transport
• Reduce stock losses when handling product
• Maintain appropriate Housekeeping procedures to maintain a clean, safe and tidy working environment
• Manage the escalation of missing/damaged product information
  
  

Improve The Branch’s Stock And Logistics By:

• Ensuring appropriate stock rotation
• Minimise shrink
• Ensuring compliance with stock policy
• Ensuring compliance with the Always Available range
  
  

This list is not exclusive - other reasonable duties/activities and projects may be assigned from time to time commensurate with the level and nature of the role.