Head of End User Services

Head of End User Services Glasgow Hybrid Purpose of Role: The Head of End User Services at Weir is a strategic leadership role responsible for ensuring world-class support for end users and site-based technologies across the organisation. Operating within a Plan–Build–Run model, the role is primarily focused on the Run phase, ensuring operational continuity through effective service desk and site support

• What we offer: At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our ‘We are Weir’ framework, we focus on the importance of our people and the contribution they make to our organisation.
• Health & Wellbeing: As a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.
• Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
• Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves.

Key Responsibilities:

• Strategic Leadership: Drive the 3–5 year roadmap for End User Services (EUS), aligning with IT and business goals while ensuring future-ready, secure, and innovative solutions.
• Service Excellence & Vendor Management: Lead the relationship with the Managed Service Provider (TCS), ensuring high-quality service delivery, SLA adherence, and continuous improvement in user experience.
• Collaborative Planning & Financial Oversight: Partner with business and IT leaders to define long-term support needs, manage budgets effectively, and deliver cost-efficient, scalable solutions.
• Team Development & Performance Culture: Oversee resource planning, mentor the EUS team, and foster a high-performance, collaborative environment focused on user satisfaction and operational stability.
• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Experienced Global Leader: Held senior leadership roles in complex, multinational environments, with a strong ability to drive operational excellence, lead diverse teams, and deliver impactful business outcomes across regions.
• Vendor & Stakeholder Management: Demonstrated expertise in managing Managed Service Providers (MSPs), ensuring SLA compliance, and building strong relationships with senior stakeholders to align services with strategic business goals.
• Global Team Leadership: Skilled in leading and mentoring high-performing, geographically dispersed teams, including non-native English speakers, in complex, federated environments with 24/7 operational demands.
• Strategic & Operational Excellence: Strong background in delivering large-scale initiatives, resource and financial planning, and driving continuous improvement in service reliability, user experience, and global consistency

<Must be permanently authorised to work in the country to which you are applying, without sponsorship.> We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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