Technical Support Engineer

• Up to £38,000 + Benefits.
• Tewkesbury, office based. Occasional UK site visits/training
  
  

About Us

G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; https://www.g4s.com/en-gb

We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.

What Will You Be Doing

• To provide timely and accurate responses to both customers and engineers related to technical issues.
• To maintain accurate and timely records of all technical issues in the company fault recording system.
• To represent G4S Fire & Security Systems in a customer facing role regarding problems or the provision of a product solution.
• Understand the impact and importance of a customer issue and relay clear concise information to the suppliers.
• Research and identify problems that have been reported from other departments, engineers and customers.
• To assist the Installation department with server and network builds which provide infrastructure services to security management solutions.
• To make presentations of product related functionality to other team members, departments and customers.
• Provide technical reference services (i.e. technical manual lookup) to field based engineers on a range of 3rd party Access Control, Video Surveillance, Intruder Alarm, Intercom and Fire Systems.
• Keep up-to-date with new technologies and various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
• To participate, as required, in the company's Quality program.
  
  

What We Are Looking For

• Demonstrated troubleshooting and problem-solving experience
• Excellent verbal and written interpersonal skills
• Server Support or IT administration experience providing industry leading technical support and customer service
• Previous experience of offering over the phone & remote diagnostics
• Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others.
• Previous experience in a role which has involved the management of workload across multiple tasks simultaneously (e.g. project management across multiple projects)
• Knowledge of current IT systems including: MS SQL Databases, MS Operating systems (both Server and Client).
• Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others.
• Skills in administration of various operating systems (in particular Windows and Linux)
• Experience in technical support or related departments
• Skills in computer networks (understanding TCP/IP concepts, troubleshooting, understanding security concepts etc.)
• Previous Experience of working within High Security environments in an IT / Networking capacity
• Experience with Electronic Security Systems e.g. CCTV, Access Control, Intruder Alarms etc.
  
  

There are also some must haves

• Must be a full driving license holder.
• This role will require the successful applicant to undergo security clearance which is essential to the role.
• Participate in occasional out of hours work when required and being part of an on call rota.
• Occasional UK travel and overnight stays may be a requirement.
  
  

What Are The Benefits Of Working With G4S

• Salary up to £38,000 (DOE)
• Great pension.
• 25 days holiday, plus 8 bank holidays.
• Life assurance scheme.
• Extensive further product and H&S training.
• Perks at work scheme.
• Career progression.
  
  

You will need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you. For more information, please visit www.g4s.com or www.aus.com.

• Total workforce includes employees and subcontractors