Customer Advisor

Role Overview

Panaz Group is seeking an enthusiastic and astute individual to join our team as a Customer Advisor. This is a fantastic opportunity for someone passionate about delivering exceptional customer service and keen to work with a leading, design-led textiles manufacturer.

As a Customer Advisor, you will provide expert support across our product ranges, ensuring a best-in-class experience for our UK and international clients. If you enjoy working in a dynamic, collaborative environment and are committed to delivering exceptional customer satisfaction, providing growth for you and the business.

Please apply via our website at: https://careers.panazcareers.com/

Key Responsibilities – Customer Service and Textiles Expertise

• Engage with clients via phone, email, and online channels, delivering friendly, responsive, and professional service for all enquiries.
• Offer in-depth product knowledge for luxury textiles, interior solutions, and design collections.
• Expertly guide customers through order processes, product selections, sampling, and after-sales support.
• Proactively manage and resolve queries or concerns, ensuring every client receives a seamless experience from initial enquiry to delivery.
• Collaborate with sales and logistics teams to ensure client requirements are met efficiently.
• Maintain accurate customer records and update the CRM system with relevant information and order updates.
• Assist in the coordination of marketing promotions, sample requests, and client events.
• Achieve and exceed individual and team performance targets and KPIs.
• Stay informed about industry trends, competitor activities, and the evolving Panaz Group product ranges.
• Provide regular activity reports and support the wider team, and liaise with your external Field Sales Manager on ad hoc projects.
  
  

Essential Skills and Experience for Customer Advisor – Textiles and Interiors

• Previous experience in a customer service or sales support role, ideally within businesses that design and distribute specialist products.
• Ability to develop expert knowledge of Panaz Group's products and commit to ongoing personal learning and development.
• You'll need to demonstrate your independence and proactive problem-solving skills.
• Superior attention to detail.
• Strong communication skills - professional, clear, and well-written.
• Computer literacy, with competence in Microsoft Office and the ability to learn bespoke CRM/order platforms.
• Ability to work and engage with others effectively as part of a diverse and inclusive team.
  
  

Personal Qualities for Success in a Customer Advisor Role

• Genuinely passionate about providing an outstanding customer experience and building positive relationships.
• Proactive and solutions-oriented approach to workload.
• Collaborative, supportive, and eager to contribute to team success.
• Inclusive and respectful in communication and teamwork.
• Motivated to achieve high standards and exceed performance goals.
• Professional presence and attention to detail, especially in a design-led environment.
  
  

Why Build Your Customer Service Career with Panaz Group?

• Opportunity to join a leading textiles manufacturer serving the global interiors market.
• Supportive team environment, committed to quality and innovation.
• Competitive salary and performance-based incentives.
• Modern office and showroom environment, with free parking.
  
  

If you have the drive to deliver outstanding customer service and thrive in the world of design-led interiors, we would love to hear from you. Please apply now via our official careers page. We look forward to discovering the unique strengths you can bring to the Panaz Group team.

Fraud Prevention Notice – Secure Job Applications

• We never request payment or sensitive personal information during the recruitment process. All active vacancies are posted on our official Panaz Group careers page. https://careers.panazcareers.com/
• If you encounter any suspicious job adverts, please report them to the relevant authorities and remain vigilant to recruitment fraud.