Station Manager

Permanent

Location: London Luton Airport.

Hours: working 5 days a week 09:00-17.00.

Pay: £45,000 annual salary.

Are you passionate about leading teams and enhancing guest experiences? As the Station Manager at London Luton Airport, you'll play a crucial role in ensuring top-notch services for Persons with Reduced Mobility (PRM). You'll be a key member of the Wilson James Leadership Team, driving change and innovation throughout the terminal. Your mission will be to inspire your team to achieve the highest standards of guest care, fostering close collaboration with airlines and airport stakeholders. This role offers the opportunity to drive consistency and quality with a continuous improvement mindset. If you have a talent for data analysis and a passion for making a difference, we invite you to join us and lead the way in exceptional guest service at one of the UK's busiest airports - Luton Airport.

About The Role

As a Station Manager, you will be responsible for:

• Leading all PRM activities over the whole operation. They will fully understand the requirements of the service and will respond to LLA directly for requests. They will ensure staffing levels and standards are maintained.
• Ensure that are we are compliant with all elements of relevant legislation and ensure compliance with ECAC.
• Foster a culture of a continuous improvement methodology across the operation and sharing best practice across the contract – to be able to identify trends and action feedback from stakeholders and passengers alike.
• Lead and develop their team to ensure a motivated and supported work force.
• To lead, develop and empower their Duty Managers to ensure the highest levels of performance are achieved. They will set objectives and manage the team as appropriate. In addition, they will support the industrial and employee relations team and agenda as appropriate.
• To be proactive in communicating to the airport stakeholders in a constructive and collaborative way and identify risks to the operation and how they are being mitigated. To also ensure that there are lessons learnt and wash-up sessions are held as appropriate.
• Drive provision of governance information on a daily, weekly, and monthly basis to demonstrate team's performance and build action plans to respond to performance issues and drive service enhancements.
• Responsible for operational stakeholder relationships.
• Responsible for management of local budget and will hold team accountable.
• Responsible for the resourcing of the operation, delivering timely, assured, and comprehensive resource plans that are within forecast and the budget. Seasonal plans are to be finalised at agreed intervals with LLA and the Regional Director.
  
  

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
  
  

Essential

What we are looking for:

• Solid understanding of PRM activities and the legislation that surrounds it.
• Knowledge of WJ processes and ethos
• Self-motivated leader and proven leadership skills
• Focused on achieving results in proving a quality service.
• Flexible approach to work and able to work efficiently.
• Able to excel within a pressured environment ensuring standards are adhered to.
• Excellent communication skills at all levels
• Proactive and excellent problem-solving ability.
• Dealing with change in a pro-active manner
• Excellent people management skills
• Think safety first management approach with strong motivational and team building skills.
• A resilient and robust approach with confidence to take ownership for a diverse team.
• Solid ability to analyse data and produce recommendations.
• Leadership – Operational & pastoral.
• Set the standards for excellent customer service.
• Advanced IT Skills.
• Have an ability to deliver clear verbal and written reports where necessary.
• Clarity in planning to deliver coherent operational output.
• Champion equality and diversity in relation to your team's needs.
  
  

Desirable

• EHS qualifications.
• MS Excel qualifications.
  
  

Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.

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Location

Luton Airport PRM

London Luton Airport, Airport Way, Luton, Bedfordshire, UK, LU2 9LU

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