Executive Assistant to the Chief Commercial Officer

Mandarin Oriental is looking for an Executive Assistant to join our Commercial team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About The Job

Based at the Mandarin Oriental Corporate Office within the Commercial Department in London, the Executive Assistant provides high-level administrative and strategic support to the Chief Commercial Officer (CCO), ensuring seamless daily operations, cross-functional communication, and execution of key priorities aligned with the Commercial team’s strategic goals.

As Executive Assistant, you will be responsible for the following duties:

Executive & Administrative Support

• Manage the CCO's calendar, meetings, and global travel arrangements, ensuring prioritisation of key commitments and seamless execution.
• Coordinate meeting logistics, prepare agendas, take minutes, and ensure timely follow up on action items.
• Assist with incoming communications, drafting correspondence as needed.
• Maintain organised, confidential filing systems for documents, reports, and executive records with easy access and discretion.
• Support day-to-day operations, including expenses and administrative duties.
• Travel with the CCO as needed to provide on-the-ground support and coordination.
  
  

Cross-Functional Coordination and Stakeholder Engagement

• Coordinate cross-departmental projects and initiatives, tracking progress, ensuring alignment, and managing timelines.
• Support strategic and operational meetings by preparing materials, documenting outcomes, and driving follow-up actions.
• Assist departments with ad hoc requests and tasks to ensure smooth collaboration across the Commercial function.
• Conduct research and prepare briefing notes, presentations, and analysis to support decision-making.
• Assist in talent review management and colleague survey initiatives.
• Build strong relationships with internal and external stakeholders, acting as a key liaison for the CCO’s office.
• Manage executive presence for CCO including social media, internal communications, etc.
  
  

Communication Requirements

• Liaise with internal departments to ensure smooth information flow and project coordination.
• Prepare internal reports, meeting materials, and executive summaries.
• Handle confidential communications with discretion.
• Act as a primary point of contact for external stakeholders on behalf of the CCO.
• Manage professional correspondence, travel, and meeting logistics.
• Prepare briefings and presentations for clients, partners, and board members.
  
  

As Executive Assistant, We Expect From You

• A diploma or degree in Business, Administration, Office Management, or a related field is preferred.
• 5+ years of proven experience within a corporate or hotel environment, preferably in an international or multicultural work setting.
• 2+ proven experience supporting senior leaders, including managing complex schedules and handling confidential information.
• Experience with project coordination and participation in strategic initiatives.
• Excellent organisational and multitasking skills with the ability to prioritise effectively.
• Strong command of written and spoken English, with the ability to communicate effectively across different nationalities.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint), Adobe Acrobat, Social Media web platforms and other office management software.
• Basic accounting principles is an advantage.
• Proactive and detail-oriented, with a high level of accuracy in handling documents and reports.
• Forward looking thinker and planner who actively identifies issues and proposes solutions.
• Team-oriented and collaborative, with strong interpersonal skills.
  
  

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  
  

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