Sales Orders Co-Ordinator

Location: Northampton, UK

Department: Administration

Type: Permanent

About Piab Group

At Piab Group, we have been enhancing our customers' productivity, sustainability, and safety through evolving industrial automation since 1951. We envision an automated world where no resources are wasted, and no humans are injured. With annual sales of approximately 3 billion SEK and over 1,400 employees, Piab is a global organization serving customers in more than 100 countries through a vast network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB.

The Lifting Automation Division specializes in smart lifting solutions using vacuum technology, applicable in industries such as logistics, food & beverage, pharma, automotive, woodworking, and aviation. We are global leaders in ergonomic handling with the most advanced products in the market.

What You Can Expect with Us

• Innovative Culture: Be part of a team that thrives on creativity and innovation.
• Global Impact: Work with a company that is a world leader in vacuum transport solutions.
• Global Presence: Piab has 25+ sales offices and over 900 partners worldwide, ensuring a vast network and global reach.
• Sustainable Vision: Contribute to an automated world, promoting safety and efficiency.
• Professional Growth: Access opportunities for continuous learning and career advancement.
• Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment.
• Stable Employer: As part of Patricia Industries and connected to the Wallenberg family, Piab benefits from strong support and a commitment to long-term growth and sustainability.

Job Mission

Piab are seeking a proactive and detail-oriented Sales Orders Co-Ordinator to join our administration team. The individual must be able to use their own initiative, work well as part of a team and be happy to problem solve where needed. A high level of customer service is required for this role as the successful candidate will be interacting with customers daily.

The position encompasses Sales order project co-ordination, which includes liaising with customers, ordering of parts, managing engineers’ diaries and ensuring the full installation process runs smoothly.

Reporting to the Country Manager, the successful candidate will work closely within the office team to support the sales team, engineering team and drive the business forward.

Previous office experience is essential for the role. Experience within an order process/project management role is desirable but not essential as full training will be provided.

Key Responsibilities:

Customer Interaction:

• Engage with customers to understand their requirements.
• Respond to customer inquiries promptly and professionally via phone and email.

Orders processing:

• Process sales orders efficiently and ensure timely delivery of parts.
• Organise efficiently installation co-ordination with engineering team, customers and stake holders.

Product Knowledge and Inventory Management:

• Maintain an in-depth understanding of the product range and stay updated on new product launches.
• Collaborate with the inventory team to ensure stock levels meet customer demand.

Team Collaboration:

• Work closely with the Customer Support Team to ensure a seamless customer experience.
• Participate in team meetings and contribute to process improvements.

Documentation and Reporting:

• Maintain accurate records of customer interactions, installations, and delivery co-ordination.
• Generate regular sales orders reports and provide insights for management review.

Qualifications:

• Proven experience in a co-ordination, administration or customer service role, preferably in a technical or parts-related field.
• Strong communication and interpersonal skills.
• Ability to understand technical specifications and translate them into customer-friendly language.
• Proficiency in using CRM software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.

Preferred Skills:

• Experience in the industrial or manufacturing sector.

Personal Attributes:

• Customer-Focused: A strong commitment to understanding and meeting customer needs is crucial.
• Detail-Oriented: Precision in preparing quotes and processing orders is important to avoid errors.
• Proactive mindset.The ability to anticipate customer needs and identify upselling opportunities.
• Excellent verbal and written communication skills to effectively interact with customers and team members.
• Ability to troubleshoot and resolve customer issues efficiently.
• Willingness to collaborate with colleagues to achieve common goals.
• Flexibility to handle changing priorities and work in a fast-paced environment.
• Motivation to achieve and exceed sales targets.
• Strong organizational skills to manage multiple tasks and maintain accurate records.

Why Piab?

At Piab, we are committed to providing innovative solutions and exceptional service to our customers. We offer a dynamic and inclusive work environment where every team member can make a significant impact. If you are passionate about customer service, have a knack for sales, and thrive in a dynamic team environment, we encourage you to apply for the Parts Co-Ordinator position. Join us in driving customer satisfaction and business growth!

What Our Employees Say About Us

"At Piab, I have the chance to leave my own footprint. The low hierarchy means my ideas are heard and valued. #LoveWhereIWork"

How to Apply

If you are passionate about innovation and want to make a difference in the world of automation, we would love to hear from you! Click the following link to upload your CV.

Please be advised that a valid work permit for the country we offer the open vacancy is required for non-citizens. Unfortunately, applications without a valid work permit cannot be considered.