Account Director

Account Director Ref: VN326 Reigate

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

In this role, you will provide leadership and direction to the account operation teams, taking budgetary responsibility for the accounts allocated to you. You will manage available resources, promote a team-oriented ethos, and instil a culture of continuous improvement. You will ensure that various sub-contracted service providers deliver safe and consistent services while promoting a culture of safe service excellence. You will develop trust-based relationships with clients and deliver the required performance data.

Main Job Responsibilities will include:

• Service Delivery: Operational management of internal and external service delivery teams, ensuring the quality of services provided is continually improved and exceeds customer expectations.
• Best Practice Implementation: Implement best practice procedures in line with company policy and client-specified standards for QSHEW, quality, environmental, and technical standards.
• Supply Chain Management: Ensure a high level of service is achieved through robust management of suppliers and measurement of performance.
• Emergency Management: Take control and responsibility in emergency situations, act as the point of escalation for the team, and ensure seniors are consulted and informed.
• Financial Management: Handle budget responsibility and financial reporting to the client and Macro.
• Risk Management: Minimize risk and maintain or improve profitability against agreed targets.
• Relationship Management: Manage client and team relations effectively.
• Strategic and Technical Support: Provide general advice to customers, peers, and the team.
• Business Development: Identify and pursue opportunities for and with Macro.

General responsibilities:

• Advise Senior Management: Inform senior management of any perceived risks and mitigation actions.
• Report Submission: Submit succinct reports to your line manager, including information on people, clients, and finance.
• Performance Reporting: Produce monthly performance reports for your client and Sector Director and be the first point of contact for all contract interfaces with the client.
• Communication: Ensure 360° communication by cascading information to customers, peers, and the team, while keeping the Macro management team fully informed.
• People Management: Handle line management of staff through mentoring, developing, coaching, and appraising.

About You

The ideal candidate will have:

• Considerable experience in an FM leadership senior management role.
• Proven experience managing a high profile, quality led P&L contract.
• Experience leading a team with a significant budget.
• Significant experience within a multi service line FM environment.
• Excellent relationship management at all levels.
• Ideally, have a recognised qualification within FM.
• Health and safety qualification is also preferred.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [email protected] to speak to a member of our team.