Volunteering Office Assistant

Join Guide Dogs as a Volunteering Office Assistant and Help Change Lives

Are you passionate about making a difference and supporting others? At Guide Dogs, we believe in helping people with sight loss live the life they choose. As a Volunteering Office Assistant, you’ll play a vital role in growing and supporting our incredible community of volunteers.

In this dynamic role, you’ll be at the heart of the volunteer journey ensuring new volunteers move smoothly through the application process and feel welcomed from day one. You’ll help us deliver a fast, efficient, and friendly onboarding experience, keeping our volunteering strategy front and centre in everything you do.

You’ll be responsible for a range of administrative tasks, from managing volunteer applications and conducting pre-interview screenings to processing essential compliance checks like DBS and ID verifications. Your attention to detail and commitment to safeguarding will ensure every volunteer is ready and supported to make a real impact.

You’ll also be a key point of contact for volunteer enquiries, offering guidance, resolving issues, and helping current volunteers explore new opportunities within the organisation. Your work will directly contribute to a positive and inclusive volunteer experience, supporting diversity and championing our values every step of the way.

If you’re organised, people-focused, and ready to be part of something meaningful, we’d love to hear from you.

The role requires a presence in the Atherton office at least two days per week, but beyond that, we offer a hybrid working arrangement that allows for flexibility while ensuring strong collaboration with colleagues and teams. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

About Us

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via our careers page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.