Operational Resilience Manager

Business Unit: Unsecured Lending

Salary range: £58,400 - £87,600 per annum DOE + benefits

Location: UK Hybrid Onsite in Chester once a Qtr and local hub once a month.

Contract type: Permanent

Our Team

This is an exciting time to join a newly established Business Control & Strategic Services function within Unsecured Lending, focused on driving robust governance, operational resilience, and strategic oversight. As part of a high-impact team partnering closely with Fraud Strategy, you’ll help shape the future of control

What you’ll be doing

• Define and embed Unsecured Lending’s approach to executing the Group’s Operational Resilience Framework, ensuring comprehensive documentation and reporting for all Important Business Services (IBS), including mapping key dependencies.
• Influence and challenge third-party contract negotiations to ensure operational resilience is fully considered and embedded from the outset.
• Collaborate with Partnership teams to design and implement best-in-class controls and documentation for IBS, including those managed jointly with strategic partners.
• Lead the design, execution, and reporting of resilience planning and testing, ensuring timely action tracking and resolution of identified issues.
• Drive continuous improvement by maintaining and enhancing logs of resilience risks and vulnerabilities, ensuring effective closure and outcome monitoring.
• Oversee impact tolerance tracking and reporting, using business insight to ensure services meet resilience standards and deliver optimal outcomes.
• Provide thought leadership across agile teams, workshops, and working groups to address resilience challenges and close identified gaps.
• Develop and deliver clear, insightful dashboards and reporting for governance and regulatory purposes, ensuring senior stakeholders are informed and actions are well-defined.

We need you to have

• Significant experience across resilience disciplines, with strong knowledge of the operational resilience regulatory landscape and familiarity with Virgin Money’s Operational Resilience Framework.
• Proven leadership and people management skills, with experience in developing high-performing teams and supporting colleagues through change and transformation.
• Expert-level communication and collaboration abilities, with a track record of influencing senior stakeholders and working effectively across Commercial and Risk teams.
• Advanced change management and continuous improvement mindset, with the ability to drive innovation and embed resilience best practices across the business.
• Strong analytical and problem-solving skills, capable of interpreting complex regulatory, industry, and economic developments and assessing their impact on business resilience.
• Strategic and commercially focused, with sound business acumen, risk management expertise, and the ability to build strong networks to support long-term resilience planning.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.