Receptionist
The Redcliffe Hotel
Date: 9 hours ago
City: Paignton, England
Contract type: Part time
The Person
You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll have always strive for a high level of guest satisfaction.
As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.
The Role
As a Front of House Assistant, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process and responding to guests via phone, emails and social media.
Responsibilities Include
Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.
The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months an extensive redevelop programme is being undertaken to transform The Redcliffe into an opulent and luxurious place to stay.
You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll have always strive for a high level of guest satisfaction.
As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.
The Role
As a Front of House Assistant, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process and responding to guests via phone, emails and social media.
Responsibilities Include
- Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
- Work closely with sales, housekeeping, and F&B to ensure a smooth guest experience.
- Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
- Monitor room availability and manage room inventory to maximise occupancy and revenue.
- Address guest concerns and resolve issues in a professional and timely manner.
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
- Full Time, Part Time
- Flexibility to work evenings, weekends, and holidays
Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.
The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months an extensive redevelop programme is being undertaken to transform The Redcliffe into an opulent and luxurious place to stay.
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