Controller
Mitie Cleaning & Hygiene Services
Date: 10 hours ago
City: Northampton, England
Contract type: Full time
Better places, thriving communities.
Control Room Operator
Location: National Operations Centre, Northampton
Salary: £29,600
Shift Pattern: 4 on, 4 off – rotating days and nights (12-hour shifts: 06:30–18:30 / 18:30–06:30)
We are recruiting Control Room Operators to join our busy National Operations Centre in Northampton. This role is at the heart of our 24/7 operation, providing real-time support to frontline security officers and ensuring the smooth coordination of operational activity across the UK.
About The Role
You will be responsible for confirming staff attendance, responding to missed check-ins, booking cover for short-notice absences, and communicating across a variety of systems and platforms. You'll need to remain calm under pressure, work quickly and accurately, and deliver a high standard of customer service, even during peak periods.
Key Responsibilities
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Why not share your experience with others about life at Mitie?
Control Room Operator
Location: National Operations Centre, Northampton
Salary: £29,600
Shift Pattern: 4 on, 4 off – rotating days and nights (12-hour shifts: 06:30–18:30 / 18:30–06:30)
We are recruiting Control Room Operators to join our busy National Operations Centre in Northampton. This role is at the heart of our 24/7 operation, providing real-time support to frontline security officers and ensuring the smooth coordination of operational activity across the UK.
About The Role
You will be responsible for confirming staff attendance, responding to missed check-ins, booking cover for short-notice absences, and communicating across a variety of systems and platforms. You'll need to remain calm under pressure, work quickly and accurately, and deliver a high standard of customer service, even during peak periods.
Key Responsibilities
- Ensure staff are booked on to shifts at the correct locations and times.
- Monitor and respond to missed check calls, booking emergency cover when needed.
- Communicate with field officers, managers, and clients to provide operational updates.
- Accurately log all incidents, call outcomes, and shift changes in the system.
- Liaise with recruitment teams to fill short-notice vacancies or open shifts.
- Escalate issues according to set protocols when appropriate.
- Handover cleanly and clearly between shifts to maintain continuity of service.
- Previous experience in a control room, helpdesk, or coordination environment is desirable but not essential – full training will be provided.
- Good IT skills and the ability to use Microsoft Outlook, Excel, Word, and bespoke systems confidently.
- Excellent written and verbal communication.
- High attention to detail and the ability to manage multiple tasks simultaneously.
- Strong customer service mindset – professional, polite, and solutions-focused.
- Reliable, punctual, and able to work rotating 12-hour day and night shifts.
- Shift pattern: 4 on, 4 off – rotating days and nights
- Hours: 06:30 – 18:30 (days) / 18:30 – 06:30 (nights)
- Salary: Competitive (dependent on experience, discussed at interview)
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Why not share your experience with others about life at Mitie?
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