(Remote) Senior People Experience Team Manager

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Job Description

JOB SUMMARY

The incumbent will lead the People Experience team, playing a pivotal role in driving both HR operations and strategic business partnering across a rapidly growing, global SaaS organization. In this hands-on leadership role, you will oversee the execution of streamlined HR operations supporting a diverse, remote workforce. Collaborate closely with business leaders to deliver data-driven people solutions. Your team will act as a key business partner, providing insights and guidance on organizational development, employee experience, and performance. Align closely with other specialized HR functions - Talent Acquisition, Total Rewards, HR Systems/Analytics, and Talent Management & Development - ensuring seamless execution of cross-functional initiatives and fostering an integrated HR strategy. This role is designed for a leader who thrives in a dynamic, fast-paced environment, focused on scaling people operations while enhancing strategic business outcomes.

ESSENTIAL JOB FUNCTIONS

HR Operations Management:

• Lead the design and execution of efficient, scalable HR operations processes throughout the employee lifecycle (onboarding, global policies, employee relations, offboarding, etc.).
• Ensure the selection and effective management of external partners such as Employers of Record or consultancy firms that provide support in the 45+ countries where team members are located.
• Partner closely with the Legal & Compliance team to maintain compliance with global labor laws and internal policies across multiple regions and countries.
• Collaborate with the Finance team on compensation-related matters and ensure accurate and timely processing of all employee payables throughout the employee lifecycle.
• Work closely with the Operations team to ensure new and existing processes comply with law and information security standards.
• Develop and manage HR metrics to assess operational efficiency and report key trends and insights.
• Ensure data hygiene in HRIS to automate processes and avoid mistakes.

HR Business Partnering:

• Act as a strategic advisor to business leaders, providing expert guidance on HR initiatives such as employee engagement, performance management, employee retention, and organizational effectiveness.
• Collaborate with leaders to implement HR solutions that align with business goals while maintaining company culture.
• Support teams through organizational changes and growth phases, ensuring smooth transitions and alignment with overall business objectives.

Team Leadership & Development:

• Lead and mentor a team of three HR professionals managing both HR Operations and Business Partnering responsibilities.
• Foster a collaborative, inclusive, and results-driven environment within the team.
• Provide coaching and development opportunities, ensuring the team continuously improves and grows in both HR expertise and business acumen.

Collaboration with Broader HR Teams:

• Partner with other HR functions (Talent Acquisition, Total Rewards, HR Systems, and Talent Management & Development) to ensure alignment and smooth execution of cross-functional HR initiatives.
• Coordinate with these teams to ensure HR operations processes align with broader organizational strategies and initiatives.
• Collaborate to drive consistent messaging and support company-wide HR projects as needed.

Employee Experience & Culture:

• Foster a positive employee experience by ensuring that HR operations are efficient, employee-friendly, and aligned with company culture.
• Drive initiatives that promote a healthy, engaging, and inclusive remote work culture.
• Implement wellbeing initiatives to ensure employee wellbeing and inclusion are key components for scaling in a healthy way.

EDUCATION AND EXPERIENCE

• 8+ years of experience in HR, with at least 3-5 years of leadership experience managing both HR operations and business partnering functions.
• Strong background in HR operations within a global, fully remote company, ideally in a fast-paced SaaS or technology environment, especially with the US and EMEA.
• In-depth knowledge of global HR compliance, employee relations, and best practices across various regions.
• Proven ability to manage and mentor a team, fostering a culture of collaboration, accountability, and growth.
• Strong communication skills with the ability to build relationships and influence stakeholders across all levels of the organization.
• Ability to collaborate across HR functions, working closely with teams not under direct supervision (Talent Acquisition, Total Rewards, HR Systems, and Talent Management & Development).
• Data-driven mindset, with the ability to leverage HR metrics to drive decisions and improvements.
• Ability to adapt to a fast-growing, remote-first environment and manage ambiguity effectively.
• Attention to detail and process-oriented.
• Curiosity to keep learning and experimenting.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funding for co-working space.

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