Service Advisor

Role:

As a Service Advisor, you are fundamental to the customer experience and overall performance of the Dealership. With a passion for customer care, outstanding interpersonal skills, and basic understanding of vehicle mechanics, you will ensure our customers are advised on the best service and maintenance work for their vehicles, fostering long-term customer relationships and driving sales of valued added services.

Responsibilities:

• Determining services needed by listening to the customer's description of their vehicle’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate
• Discussing all Porsche’s products and services, identifying and selling value added services and accessories
• Raising orders for parts identified to repair the vehicle or as requested
• Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
• Invoicing customers and taking payment
• Meeting ‘walk in’ customers and booking them an appointment as required
• Providing assistance to bookings centre during peak periods

Minimum Attributes:

• Full UK Drivers Licence
• Basic understanding of vehicle systems and maintenance needs
• Face to face customer service experience in a fast-paced environment
• Strong IT literacy and administration skills
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction.

Desirable Attributes:

• Automotive or service industry experience in a similar role
• Luxury brand experience
• Familiarity with service management software (e.g. CDK)
• Experience of selling valued added products and services

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Basic Salary of up to £36,000 per annum, depending on experience
• Monthly bonus, up to 35% of salary per year
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday, with extra for long service
• Fixed hours each week - Monday to Friday 7.30am/8.00am to 5.30pm/6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre:

The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company:

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.