Administrative Officer

Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services. To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others. To take forward messages as appropriate.

Manage generic email address boxes. Signpost service emails following service guidelines. Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems. Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems.