People Experience & Communications Partner

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Are you passionate about driving strategic internal communications initiatives for team members to feel informed, connected, and engaged in their life at work? Do you thrive in collaborative environments where you can be a true partner to key stakeholders to make a meaningful impact?

We're looking for a talented individual to fill the role of People Experience & Communications Partner at Costa Coffee. You'll be responsible for working closely in partnership with key stakeholders across the business by devising and delivering strategic internal communications programs and initiatives, including change and transformation.

And as People Experience & Communications Partner, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

As a senior leader in the Internal Communications team, the right candidate is a trusted team player with a can-do attitude and a partnership mindset, who wins with warmth, passion for progress, discipline to deliver and courage to challenge and drive positive change. We're looking for someone who can lead from the front and demonstrate the following:

Business Partnering:

• Act as a strategic business partner to key stakeholders across the business, including the People team, overseeing standard updates, cyclical projects, and change programmes.
• Serve as a trusted advisor to Global COE leaders, providing guidance, constructive challenges, and facilitating strategic alignment across messaging, projects, campaigns, and events.

Communications Planning and Delivery:

• Develop and implement communications plans supporting the business agenda, utilising diverse channels and techniques to enhance employee engagement.
• Create engaging content aligned with our tone of voice to connect and inform our global support centre teams.
• Coordinate internal campaigns, including culture, engagement, and strategic updates, ensuring timely execution of multiple projects.
• Curate content for internal newsletters, intranet, and company meetings, driving alignment with Costa's purpose, values, and behaviours.

Who you are

In addition to collaborating effectively with diverse teams, we would like for you to bring the following to this role:

• A proven track record of managing global internal communications in a complex organisation with several internal stakeholders.
• A partnership mindset and proven experience working as a business partner.
• Proven experience in strategic, operational, and change communications.
• Substantial knowledge in devising and implementing systems for evaluating the effectiveness of communications.
• Knowledge of new and emerging platforms and channels for engagement with target audiences.
• A proven ability to manage multiple projects simultaneously, prioritising a variety of tasks while working to deadlines and budgets.
• A self-starter with high levels of personal self-motivation, a flexible approach to work, and a receptive approach to change.
• A commitment to your own professional development and that of others.

Location: Hybrid, Central London, Loudwater