Corporate Receptionist

Company name: Mitie
Job Title: Workplace Host
Reporting to: Workplace Manager

The ultimate goal of the Workplace Host is to conduct oneself in a warm, professional and engaging manner and deliver a concierge style service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues). To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.

• To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them

• To be highly visible, always available and the “go to” person for queries

• To be immaculately groomed, approachable, and helpful at all times

• To deliver a 5* hotel concierge style experience at all times

• To protect the customer's property, people, and assets

• Operate under a “How Can I Help” mindset
• Deliver an experience that is professional, friendly and attentive at all times
• To anticipate the needs of visitors and colleagues
• To proactively look out for building issues, ensuing a swift resolution
• Proactively manage queues, striving to make the arrival or departure process as efficient as possible
• Be the face of the facilities team by providing tangible service that is visible and easily accessible
• Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
• Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies

• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• To setup working areas as intended and functional, to ensure colleagues and visitors are setup for success and can be productive whilst on site
• Support onsite facilities inspections, floor walks and service audits
• Proactively log work orders
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
• Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
• Administrative tasks and ad hoc reporting

• Provide “at desk” first fix IT and AV support
• Deliver a curated experience for the 8th floor, with an enhanced service that is aligned to the Client's

• Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
• Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
• Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences
• Lost property management
• Creating, updating, and displaying signage as required
• Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
• Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5* hotel
• To escalate any feedback relating to the service provided by the service team

• Respond to and coordinate First Aid or Security incidents
• Comply with legal obligations and safety requirements of the role
• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
• Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the

• Support the management of: lockers, bike registrations, etc
• Generate reports and send to the relevant people, eg first aid/wardens, waste etc
• Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
• Focus on out of line safety and security items
• To immediately report any systems malfunctions
• Host contractors on site

• Provide support to the wider service team as and when required
• Support the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
• To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
• Provide ad hoc cover and support to other work areas and teams

• 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
• SIA certification (training can be provided if required)
• Immaculate grooming, personal presentation and sense of style
• Flexible, agile, and adaptable
• Comfortable with wearable and mobile tech (radios, headsets, tablets)
• Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
• Must be highly proficient in Outlook, Word, Teams, and Chrome
• Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
• Essential to be able to process large volume of queries across multiple platforms
• Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation