Guest Services Team Leader

Join our dynamic Rapport team of four across four buildings as a Guest Services Team Leader at a prestigious client site in the City of London! You will be the welcoming face for guests, clients, and visitors, ensuring a unique and timely greeting for everyone. You will be in charge of managing and motivating the team to continue to deliver high quality services.

This vibrant site is the largest pedestrianised neighbourhood in Central London, rich in diversity and innovation. It connects retail spaces and corporate businesses across other buildings managed by our Rapport team.

Type of contract: Full-time, permanent

Hours: 40 per week (Monday-Friday, 8 AM to 5 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Manage and motivate your team – offer guidance, nurture, and support.
• Overseeing the daily reception operations and ensuring a welcoming environment.
• Ensure SOPs are up to date and are being followed.
• Build relationships with key stakeholders.
• Work closely with the client to continue improving the guest experience.
• Proactively move around each of the buildings to spend time with your team and the employees that occupy the buildings.
• Coordinating with vendors and service providers for facility needs.
• Assisting their retail stores with training and admin.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have at least 1 year’s experience as a Team Leader within a corporate, luxury hotels or luxury airline environment.
• Organised and willing to offer innovative ideas to continue elevating the experience.
• Proactive and outgoing, willing to build relationships with key stakeholders.
• A natural ability to nurture the team, ensuring they are well supported and motivated.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.