Reception Supervisor

Key Responsibilities: Team Leadership: Plan the reception teams rota, manage annual leave and sickness cover, and make sure reception is always properly staffed. Staff Development: Support and guide your team by setting clear goals, carrying out performance reviews, and helping everyone complete required training. Operational Efficiency: Keep reception running smoothly by managing daily tasks, tracking performance, and ensuring patient registration and record transfers are completed accurately and on time. Complaint Handling: Work alongside the Management Team to handle and resolve any patient concerns about reception services.

Training & Induction: Coordinate the introduction and training of new reception staff to equip them with the skills and knowledge needed to perform their roles effectively. Administration Support: Responsible for ensuring accurate documentation, managing confidential information, and assisting with other administrative duties as and when required.