Business Support Officer

BUSINESS SUPPORT OFFICER

SALARY: £29,923 Per Annum
HOURS: Full Time
CONTRACT TYPE: Open Ended
LOCATION: Westward House, Bristol (Hybrid)
GRADE: UKRI Band C

CLOSING DATE: 13 JULY 25

ABOUT US

Research England is one of the nine Councils within UK Research and Innovation set up in April 2018. As a key component of the research funding system, Research England will oversee UKRI’s England-only functions in relation to university research and knowledge exchange (KE). This includes providing grant funding to English universities for research and KE activities; developing and implementing the Research Excellence Framework in partnership with the UK Higher Education funding bodies; overseeing the sustainability of the Higher Education research base in England; overseeing the UK Research Partnership Investment Fund; and administering the Higher Education Innovation Fund (HEIF). Research England will create and sustain the conditions for a healthy and dynamic research and KE system in English universities. It works closely with its counterparts in the Devolved Administrations.

PURPOSE

• The Business Support Officer will play a key role in ensuring the smooth operation and administrative efficiency of the organisation.
• Providing vital support to various individuals and departments, supporting office functions, handling internal and external communications, and maintaining organisational systems to improve workflow.
• Enabling the accurate application of business processes.
• Developing and demonstrating an understanding of the context within which Research England operates to provide effective and proactive support to colleagues.
Communicate and effectively engage with internal and external stakeholders

MAIN OUTPUTS AND ACTIVITIES

Providing high quality support to the business as required, including but not exclusively:

Organisation business support:

• Providing high quality assistance across various departments, ensuring smooth daily operations for the business.
• Effectively undertaking a wide range of administrative tasks, including coordinating meetings and events, taking minutes, handling communications, preparing reports, assisting with data entry and mail merge documents.
• Organise UK/international travel and accommodation, ensuring plans are efficient and cost-effective.
• Raising requisitions and dealing with budget related queries and data.
• Building and maintaining relationships with key internal and external stakeholders at all levels as necessary.
• Contribute to team meetings and ensure the planning of value-added activity from the Business Support function.
• Recognition of urgent issues raising them as necessary and appropriate.
• Develop a knowledge of the areas of work being supported.

Associate Director Support:

• A forward thinking and adaptable approach to supporting the Associate Director’s needs and contributing to the overall efficiency of the team or department.
• Proactively and effectively manage multiple complex diaries, making appropriate use of time and resources, taking advice as necessary.
• Managing calendars, scheduling appointments, arranging travel, and handling correspondence.
• Assisting with meeting preparations, preparing reports or presentations, and maintaining confidential information.
• Relationship management with internal and external stakeholders.

Project Support:

• Assisting teams with administrative needs throughout the project lifecycle.
• Supporting the coordination of project activities, including facilitating information flow, monitoring schedules and timelines and flagging issues where visible.
• Helping to maintain project documentation, tracking progress, preparing reports, and addressing administrative tasks that keep the project on track.
• Communicate with stakeholders and contribute to problem-solving efforts to ensure the successful delivery of projects.

Business Support Team service delivery:

• Enable flexible use of resources within the service offering.
• Engage in team service models as designed and developed.
• Understand and follow process and policy that support the functionality of the Business Support team and enable continuous improvement.
• Meet the criteria for quality and timely support and adhere to KPI’s within the team.

Attend all team meeting and planning sessions to enable forward planning and providing feedback and updates when required.

ASSESSMENT CRITERIA

(S) – ASSESSED AT SHORTLISTING

(I) – ASSESSED AT INTERVIEW

(S&I) – ASSESSED AT BOTH SHORTLISTING AND INTERVIEW

• A professional administrator with experience of providing high-quality support to a variety of different stakeholders, remotely as well as face to face. (S&I)
• A confident and approachable communicator able to communicate with people at all levels, in a clear, concise, and fluent manner, in written and verbal format. (S&I)
• Able to proactively manage workloads, resolve competing demands, and cope with changing priorities flexibly, whilst remaining calm and professional. (S&I)
• A creative and adaptable approach to problem-solving, use initiative, questioning established ideas and generating solutions to problems, showing an awareness of the impact of any decisions and actions. (S&I)
• Experience of working collaboratively with different groups of people to achieve results and meet business critical deadlines. (S&I)
• High level of ICT skills and the ability to work with a variety of IT systems and applications, including MS Outlook, Word, Excel, and PowerPoint. (S&I)
Educated to at least ‘A’ level standard or equivalent professional experience (S)

INCENTIVES

DEVELOPING TALENT:

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

BENEFITS:

UKRI can offer the successful candidate:

• Flexible Working

• 30 days annual leave + Public Holidays

• Access to Civil Service Pension Scheme

• Various everyday discounts through our dedicated provider
  

Visit our dedicated benefits webpage for more info: Benefits of working at UK Research and Innovation (UKRI)