Client Advisor - London, Old Bond Street

Location: London, GB ID: 11080 A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care

Position: Client Advisor Job Mission:
Contribute to the store’s business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning

Role & Responsibilities Client Management

• Master the entire Client Journey
• Create emotional connections and foster customer desire for products
• Engage both existing and prospective clients according to the weekly plan set by Store Management
• Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell
• Focus on developing and retaining existing clients while actively recruiting new ones
• Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments
• Collaborate actively in sales partnerships and participate in OTO appointment routines

Operations and Visual Merchandising

• Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints
• Ensure products are properly maintained and replenished on the sales floor
• Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities
• Adhere to administrative and operational procedures
• Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management
• In the absence of an Operations HC, assist with operational tasks, including shipping/receiving

Key Competencies

• Human Touch & Empathy: Foster emotional connections by showing empathy and understanding in client interactions
• Brand Belief: Fully embrace and communicate the brand's story, mission, and ethos
• Brand Representation: Embody and represent the brand’s values, attitude, and tone of voice in all customer interactions
• Industry Awareness: Stay informed about global and local brand developments and trends
• Transactional Skills: Efficiently handle tasks and actions necessary to fulfill client requests and drive sales
• Commercial Acumen: Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively
• Branding Expertise: Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products
• Relational Skills: Build meaningful, human connections with customers, adapting to their individual needs and situations
• Emotional Influence: Drive customer behavior by eliciting emotions that positively impact their purchasing decisions

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world