Victim and Witness Care Co-ordinator
Cambridgeshire Constabulary
Date: 10 hours ago
City: Selby, England
Contract type: Full time
Cambridgeshire Constabulary
Police Staff
Permanent
Full Time
Criminal Justice & Custody
Thorpe Wood
Scale 5
£29,109
Weekend Working Allowance
32.16
37
As a Victim and Witness Care Co-ordinator you will provide end to end support to victims of crime and ASB from the initial report to Police or self-referral through to the conclusion of any criminal justice process and beyond if required. You will provide victim and witness advocacy, championing the needs of the victim and witnesses and identifying and providing the necessary support where required.
We are looking for a person who has the ability to provide a consistently excellent level of service to victims and witnesses. You will be passionate about customer service and building relationships with partner agencies to ensure that victim and witnesses receive support to suit their individual needs.
The successful candidate should have excellent interpersonal skills, as well as written and verbal communication skills. The ability to work within a team is essential as is experience of call handling with the general public. You should have experience of managing a high workload and be able to work under pressure. You will be willing to learn a wide variety of operating systems and policies.
An understanding of the issues faced by various victim groups would be useful as well as an awareness of the Victims Code of Practice and other guidance and legislation around victim & witness care. Having strong cultural awareness and/or language skills would also be an advantage.
This role is predominantly office-based and involves a significant amount of telephone contact with victims and witnesses referred to our service. There are working from home opportunities once fully trained. The post holder will be expected to work on a rota basis ensuring office cover between the hours of 08:00am until 07:00pm. The post holder will also be expected to work a Saturday every six weeks.
If you have any questions about the role then please contact the Victim and Witness Hub Delivery Manager via [email protected]
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Hertfordshire Constabulary, Cambridgeshire Constabulary & Bedfordshire Police should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until a final offer has been agreed with a successful candidate and accepted by them. Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process. If a redeployee does apply and is successful, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.
Police Staff
Permanent
Full Time
Criminal Justice & Custody
Thorpe Wood
Scale 5
£29,109
Weekend Working Allowance
32.16
37
As a Victim and Witness Care Co-ordinator you will provide end to end support to victims of crime and ASB from the initial report to Police or self-referral through to the conclusion of any criminal justice process and beyond if required. You will provide victim and witness advocacy, championing the needs of the victim and witnesses and identifying and providing the necessary support where required.
We are looking for a person who has the ability to provide a consistently excellent level of service to victims and witnesses. You will be passionate about customer service and building relationships with partner agencies to ensure that victim and witnesses receive support to suit their individual needs.
The successful candidate should have excellent interpersonal skills, as well as written and verbal communication skills. The ability to work within a team is essential as is experience of call handling with the general public. You should have experience of managing a high workload and be able to work under pressure. You will be willing to learn a wide variety of operating systems and policies.
An understanding of the issues faced by various victim groups would be useful as well as an awareness of the Victims Code of Practice and other guidance and legislation around victim & witness care. Having strong cultural awareness and/or language skills would also be an advantage.
This role is predominantly office-based and involves a significant amount of telephone contact with victims and witnesses referred to our service. There are working from home opportunities once fully trained. The post holder will be expected to work on a rota basis ensuring office cover between the hours of 08:00am until 07:00pm. The post holder will also be expected to work a Saturday every six weeks.
If you have any questions about the role then please contact the Victim and Witness Hub Delivery Manager via [email protected]
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Hertfordshire Constabulary, Cambridgeshire Constabulary & Bedfordshire Police should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until a final offer has been agreed with a successful candidate and accepted by them. Redeployees at risk of redundancy will take priority over all other applicants at any point during the recruitment process. If a redeployee does apply and is successful, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.
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