Patient Administrator

To provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business need. To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administrative tasks and reports. To answer incoming calls in a professional manner and providing an excellent level of service to patients To call patients to book initial appointments, Theatre and arrange follow up appointments To be fully competent in the use of Soliton, System One, ERS, IEP and Patient Portal To effectively manage the outcome sheets for each service ensuring the requirements of the consultant are added to system one.

Manage room openings on system one as and when required and also any room cancellations making sure that all patients are notified and Administration manager is aware. Print theatre list, labels and any post ops or patient information required by consultant for theatre procedures Scan any results (bloods/diagnostics) or additional paperwork relevant to the patient to their file To ensure the correct use of work lists including; scheduling, DNA, cancellation, on hold and flags etc (Soliton). Awaiting consultation, awaiting diagnostics, FU booked, surgery booked etc (System One) To work collaboratively and provide support with key stakeholders such as Patients, relatives/carers, Operational Managers and Company Directors, Clinical staff, GPs, Consultants To understand the preparation and special instructions for particular exams / procedures and to advise the patient accordingly. To be able to manage ERS referrals daily and input patient information correctly on to the correct system (dependent upon clinical contract referral pathways).

To monitor the NHS email accounts and respond to referrals and queries appropriately with in 24 hours. To build and maintain good relationships with patients, referrers, consultants and colleagues. To demonstrate exemplary levels of customer care and support other team members as required ensuring consistent high quality communications. To prioritise workload.

Assist Reception team with IEP/Patient portal requests if required To undertake any further duties associated with the position in accordance with service requirements. To liaise with Administration Manager if additional capacity is required in either Outpatients, Theatre or Diagnostics To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner. To maintain a healthy and safe working environment for self and colleagues. To Inform Administration Manager of any factors affecting delivery of service as soon as they arise.

To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics. To be proactive in terms of ensuring that all clinics are filled to capacity. All information concerning patients/clients and staff must be treated as strictly confidential at all times. You must maintain a good knowledge of Information Security, Confidentiality and Data protection.

To actively communicate with your team members to assist service delivery Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with Healthshare policies and procedures relating to confidentiality and data protection. Equal Opportunities The post holder must at all times carry out his/her responsibilities with regard to Healthshare Equal Opportunities Policy. Health and Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshare annual Mandatory Training components.

Terms and Conditions of Employment This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to Disclosure and Barring Service clearance. Review of this Job Description This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.