HR & Office Administrator

Role Title HR & Office Administrator

Reports To Finance Director

Company Summary

Craster enables premium hospitality brands to deliver exceptional customer experiences through intelligent design.

Values

We care

Be Curious

Do the right thing

Deliver Excellence

Open to challenge

Purpose of the Role:

The Office & HR Administrator supports people from across the business in providing core and essential office and HR administrative activities to help the business to run more smoothly. They will identify areas of inefficiency and work to find processes and procedures that increase the effectiveness of the business.

Responsibilities of the Role:

HR administration:

• Posting of vacancies with recruitment companies and on-line as required.

• Administration of PI assessments, sending links to candidates and sharing results with hiring manager.

• Drafting offer and VTC letters for approval.

• Reference administration for new employees, ex employees and mortgage/rent references.

• Data input to Access for new employees and updating employee records as required.

• IT onboarding and set up for new starters (email addresses and working with Ice Connect to set up hardware).

• IT offboarding retrieval of all Craster IT assets.

• Primary contact and systems administrator for queries on Access & Just Works.

• Creating and providing regular management information to Extended Leadership Team.

• Ensure electronic and paper-based files are maintained and filing/archiving is completed in a timely, GDPR/data protection compliant manner.

• Administration related to LMS (learning management system), health and safety platform including on/offboarding.

• General HR administration as required.

• Social team representative assisting with idea generation and organisation/co-ordination of events.

Office Administration:

• Booking travel and meetings as required by the team.

• Administrative activities relating to shows and events that Craster are attending i.e. booking hotels, catering, support companies, customer/visitor liaison.

• Ordering of office equipment, stationery, consumables, flowers, kitchen supplies (i.e. snacks, water, fruit, milk) as needed and arranging catering as required.

• Logging and issue of key fobs to team and retrieval when exiting business.

• Point of contact/liaison for team and GWS relating to office and building on all office related issues including booking in of visitors as necessary.

• Organising meetings, scheduling appointments and co-ordinating company events as requested.

• Booking of meeting rooms and parking at GWS as necessary.

• Receiving visitors as needed.

• Collecting parcels and post from GWS and giving to appropriate department/person.

• Managing cleaning arrangements for office, showroom, kitchen and ongoing tidiness of environments.

• Managing general company correspondence, including phone calls, emails and letters.

• Data entry, including updating records and databases for personnel, financial and legal information.

• Filing of key information.

• Ongoing IT audits and licensing monitoring.

• WiFi set up and trouble shooter for team members.

Skills/Experience/Capabilities

1. Excellent administrative and organisational skills with strong attention to detail and ability to build strong relationships at all levels.

2. Excellent communicator (verbal and written) with can do attitude.

3. Able to handle ambiguity and demonstrates high levels of initiative solving problems in a practical and logical way.

4. Self-starter with ability to seek out where most value can be added.

5. Positive and approachable attitude.

6. Understanding of HR software systems, computer literate with experience of key Microsoft packages (word, excel, PowerPoint).

7. Understanding of HR processes.

8. HR related degree and/or relevant HR admin experience.

9. The person that will love this roll will like being with people, communicating face to face and through our platforms and may have a creative side that they can use to bring engaging communication across the business.