Room Attendant - Zero Hours

We are seeking a Room Attendant, for Eastwood Hall - part of The Venues Collection.

£12.60 Per Hour

Contract - Zero Hours

As Room Attendant, you will ensure all hotel bedrooms, corridors and public areas are cleaned, prepared and maintained to the highest standards.

DUTIES AND RESPONSIBILITIES

• To service rooms allocated by the housekeeper to the standards specified in the Housekeeping Standards.

• To carry out routine and periodic cleaning in allocated areas, as directed by Supervisors
• To strictly adhere to all COSHH regulations pertaining to use of cleaning chemicals

• To report all maintenance faults in the room to the Housekeeper management

• To ensure corridors are kept clean, and dirty linen, trays and equipment is discarded safely

• To report any missing items, e.g., bathrobes, extra blankets to the Floor Housekeeper.

• To pass on any guest requests to the Housekeeper management

• To report guest illness to the Housekeeper management

• To report to the Supervisor, should you believe that a guest has been smoking in the bedrooms.

• To hand in any lost property items to the Housekeeper management ensuring items of value are not left unattended but kept in a safe place

• To report any suspicious persons to the Housekeeper management and ensure all guests rooms are kept locked at all times.

• To deliver any items to guest bedrooms as required e.g laundry & dry cleaning

• To assist the public area cleaners if required

The Venues Collection Way

• To maintain the correct uniform standard as laid out in both the department uniform standard procedure and the Hotel’s grooming policy.

• To be familiar with and adhere to all hotel policies and procedures.

• To attend Hotel and department staff meetings to understand the Hotel and department objectives.

• To actively work as part of the team to contribute in the accomplishment of the hotel and department objectives.

• To be fully aware of the Hotels housekeeping services and facilities.

• To be familiar with the Hotels business on a daily and weekly basis by attending daily Briefings

• To effectively organise allocated work tasks to gain maximum productivity within the work shift.

• To always act in a professional and polite manner to all guests and customers.

• To portray a professional image using positive body language.

• To check customer satisfaction and offer further requirements.

Training & Development

• Attend daily bite size training sessions to enhance your Personal Development and for the better performance of your role

• To attend all fire, hygiene, health & safety training as required and ensure all the information is understood and put into practice in the workplace

Health & Safety

• To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.

• To be fully aware of the Hotel and department fire evacuation procedures.

• To ensure when entering a guest bedroom, the correct Hotel and Company procedure is followed.

• To report any accidents of guests and staff- AIR3

• To ensure all stores and services are locked when leaving them unattended and at the end of every shift.

• To ensure that bedroom doors are always locked shut.

• To report any potential hazards.

• To keep all personal details of customers and guests, discreet and confidential. i.e. name & room number.

• To sign in and out all hotel keys and be responsible and accountable for them.

• To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met, including: health and safety at work, COSHH, environmental health, fire precautions, manual handling and any other relevant policies.

Benefits Offered:

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2406/94199001/52746237/SU #Venues Collection

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!