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Our Values and Behaviours

Delivering the exceptional, every day

• Our Purpose: Through expertise, care, technology, and insight, we create outstanding work environments that help our customers excel every day.
• Our Promise to Our People: A workplace where you can thrive and be your best.
• Our Promise to Our Customers: A trusted partner delivering exceptional environments and adding value every day.

Our Culture – Core Values:

• We are one Mitie: We collaborate seamlessly to deliver unrivalled service.
• Built on integrity and trust: We act with honesty and respect, proud to represent Mitie.
• We go the extra mile: We proactively seek improvements and deliver on our commitments.
• Diversity makes us stronger: We value diverse backgrounds and perspectives.
• Our customers' business is our business: We put customers at the heart of everything we do.

Job Overview

Objectives and Responsibilities

• Provide a five-star VIP front-of-house service across multiple corporate buildings in central London.
• Embody and promote the client's VIP Customer Service Strategy.
• Drive performance and implement best-in-class practices.
• Ensure guests are welcomed in line with MMC Security Policy, building protocols, and Health & Safety regulations.
• Maintain a professional appearance in accordance with MMC grooming and uniform standards.
• Be knowledgeable about local transport, dining, and entertainment options.

Main Duties

• Reception & Hosting & Floor Management

  • Greet and check in guests with exceptional service; notify hosts and manage luggage as needed.
  • Communicate effectively via email and phone to meet business needs.
  • Maintain strong building knowledge to assist with enquiries.
  • Manage guest registration using Condeco, ensuring accuracy and timeliness.
  • Monitor and maintain communal areas, reporting issues via the FM Helpdesk (Edison).
  • Collaborate with FM teams and support colleagues across all levels.
  • Undertake tasks and projects assigned by the Front of House Manager.
  • Demonstrate flexibility and adaptability to meet operational needs across multiple sites.
  • Uphold the “One Team” ethos in all supplier and team interactions.
  • Be familiar with emergency procedures and act as Fire Marshal when required.

What we are looking for

• • Proven experience in VIP customer service within corporate or hospitality settings.
  • Relevant qualification in Customer Service or Hospitality.
  • Strong written and verbal communication skills.
  • Proficient in MS Outlook, Word, Excel, and PowerPoint.
  • Confident in engaging with all levels of business and guests.
  • Proactive, adaptable, and committed to continuous improvement.
  • Self-motivated with a positive, team-oriented attitude.

Diversity & Inclusion

At Mitie, we believe our diversity makes us stronger. We are committed to fostering an inclusive environment where everyone can thrive. We value the unique contributions of each individual and ensure all voices are heard and respected.