Student Services Officer

Working front of house at our Cambridge English Language school is a fun, varied and diverse experience.

Our vibrant school is based centrally in Cambridge. You will join us as part of the Student Services team, responsible for providing a welcoming and customer-focused front of house service. In addition, you will help to manage bookings, student accommodation and provide administrative support to your team and our students.

Who are we?

We’re a fast-paced, vibrant English Language School, based in the Cambridge and our Student Services Officer team are based in our school’s Reception. We welcome hundreds of young adults from overseas each year. We provide English language courses and support students with their accommodation, safety and well-being. We also offer a wide range of activities and excursions. As Student Services Officer, you will be the first port-of-call for their questions ranging from checking them in/out, accommodation queries, to adjusting to life in Cambridge.

What’s in it for you:

• 
  You will be welcomed into a supportive team with training given on the many various aspects of the role

• It’s an opportunity to work in a multicultural environment with a range of students

• You will gain further experience in reception/administration, with the potential to grow and develop in your role

• Working hours 8.30am-5.00pm Monday to Friday

• £25,117.18 per annum

• 33 days annual leave

• Access to a range of employee benefits including health care plan, store discounts and wellbeing programme

• Permanent contract

What will you need to be our next School Receptionist/Admin Officer:

• You’ll have some experience of reception and/or administration previously

• Communication is key, and so you must be highly skilled relating to customer services with confidence and professionalism

• Be a great problem solver, enjoy resolving issues and enjoy variety in your work

• You must be confident working with databases and MS Office packages

• Additional languages are of benefit

• It also helps to have a sense of fun and not be afraid to get stuck in!

More information:

Who are we? Stafford House International has over 70 years’ experience in providing international students with great English language courses in the UK. Whether students want to learn English for everyday life, their career or to progress into academic study, we have the ideal course and location to suit. We recruit international students wishing to immerse themselves in a language learning experience in another country. It has quickly grown into one of the industry’s leading group of schools and has exciting plans to develop its geographic footprint in the coming years.
Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.

OUR COMMITMENT TO SAFEGUARDING: Stafford House and CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment Pre-Employment Checks in line with KCSIE guidelines which includes an enhanced DBS check (DBS process paid for by CATS Global Schools), 2 references and if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY: We are committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers and focus groups to ensure we offer respect and understanding to all communities.

AND FINALLY: What are you waiting for? We look forward to hearing from you. Good luck!