Employee Support Assistant & Driver

Are you looking to apply your administrative skills in a role that truly makes a difference? We have an exciting opportunity for an Employee Access Assistant and Driver based near Stevenage.

In this role, you’ll support a visually impaired Guide Dogs Employee and Guide Dog owner, helping them perform their duties effectively through a mix of remote and in-person support. In-person support will be required once or twice a week locally in Stevenage involving tasks such as providing sighted guidance to navigate unfamiliar environments, helping with access to systems on a laptop, or describing the layout of rooms at events.

Your Microsoft Office expertise will be put to great use as you assist with a variety of administrative tasks, including document formatting, PowerPoint presentations, and note-taking. Your eye for detail will ensure that all documents are clear, accessible, and well-organised.

You’ll also help with travel arrangements as and when required, including collecting the employee from home and going to train station or providing a lift from their home to various Guide Dogs sites. A full, clean driving license and access to a vehicle are essential. You’ll provide sighted guidance, ensuring the employee can navigate unfamiliar environments with confidence. As the employee is a Guide Dog owner, being comfortable with dogs and helping with their care, such as exercise, will be part of the role as well.

Your excellent communication skills and person-centred approach will be key in building a close, trusting relationship with the employee. Flexibility will also be crucial, as you’ll need to adapt to changing tasks and demands.

This role requires the ability to work under pressure and take initiative, managing your workload efficiently. Whether assisting with travel, preparing documents, or providing sighted guidance, your proactive attitude and organisational skills will be key to your success.

You will be fully trained in tasks such as sighted guiding and how to work confidently around a Guide Dog, ensuring that you feel supported and equipped, even if you haven’t had experience in this space before. We are committed to making sure you feel comfortable and encouraged in this unique role.

The role is 35 hours per week, Monday to Friday, 9am to 5pm. Occasional flexibility will be required to work outside of core hours, including weekends and overnight stays.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.