Store Manager

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a full-time Store Manager to support our Retail Team, based at our beautiful store in Marlow, Buckinghamshire. In a pretty Georgian town, just an hour outside of London, sits our Marlow store. At OKA Marlow our customers are able to view our curated collection of large and small OKA pieces showcased in seasonal sets.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the UK Retail Director, the Store Manager is responsible for leading the store team in running one of our OKA retail stores. You will assist in the organisation and execution of all daily activities of the store, ensuring the teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for leading and managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives.

K

EY RESPONSIBILITIES

S

tore Operations:O

• rganising and executing all general daily activities and operational requirements of the storeP
• roactively motivating and leading the store teams to exceed targets and KPIsW
• orking with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisationW
• orking with Business Leads to ensure smooth operations

C

ustomer Service:R

• ole-modelling the provision of exceptional customer service to OKA customersL
• eading the store teams to deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective mannerE
• stablishing meaningful, long-term relationships with our customers via clienteling and customer loyalty initiatives

P

eople and Culture:M

• aintaining a key presence on the shopfloor to role model excellent service standards.R
• ecruitment and onboarding of a passionate, dedicated and dynamic retail store teamM
• anaging store staffing levels, workload and scheduleM
• anaging store team performance and leading them to achieve revenue targets and objectivesP
• rovision of training, learning and development and regular performance reviews for your retail store team to support their professional developmentC
• reating a culture of recognition within your store team, celebrating achievements and contributing to high levels of morale and employee engagementR
• esponsibility for legal compliance and health and safetyP
• artnering with our Trade, Interior Design and Marketing departments, to provide open and welcoming support with sales, customer queries and hosting a regular schedule of campaigns and events R
• ole-modelling our Company Values and Behaviours

O

UR VALUES

P

• ut the Customer First - provides exceptional internal and external customer service at all touchpointsB
• e In It Together - approachable, personable, committed to shared successT
• hink Big - creative, innovative, solutions orientatedO
• wn It - curious, persistent, drives resultsS
• tay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

A

BOUT YOU

E

• xperienced retail Store Manager with proven track record, ideally gained within a luxury furniture or homeware retail environmentP
• assion for delivering exceptional customer serviceG
• ood commercial awarenessC
• onfident communicator with excellent interpersonal skillsN
• atural flair for interiors and store merchandisingE
• xperience and enthusiasm for high-end retail environmentsE
• xtensive selling skills and the ability to motivate othersG
• ood eye for detailK
• nowledge of the furniture/home furnishings market preferredF
• lexible approach to working hours as the sector demandsT
• enacious, hardworking and reliableS
• trong leadership, management, and organisational skillsA
• creative, problem-solving spiritP
• assion for the OKA brand

O

UR BENEFITS PACKAGE

3

• 3 days holiday (including bank holiday entitlement), plus Length of Service increasesD
• ay off for your birthdayH
• ealth Cash PlanG
• enerous staff discountE
• nhanced Maternity PayE
• mployee Assistance ProgrammeE
• ligibility for a discretionary company Bonus SchemeP
• lus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, wellbeing centre and more.

I

f successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.