Spa Reception Manager
Arora Group
Date: 6 hours ago
City: Egham, England
Contract type: Full time
Salary - Competitive!
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A Bit About What You Will Do...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Skills
Fluent in English
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A Bit About What You Will Do...
- The Wellness Spa Reception Manager is responsible for leading the Wellness Spa Concierge and Wellness Spa attendant teams to operational excellence
- Recognise arrivals of all VIP guests & Wellness Spa members arriving in both the Wellness Spa and hotel
- Responsible for driving the guest experience and communication amongst the colleagues, orchestrating a smooth guest sequence delivery
- Ensure guest/member preferences and special requests are accommodated to the best of the property’s abilities.
- Support strategic initiatives for the Wellness Spa and wellness areas
- Duty manager on shift for Wellness Spa in the absence of HOD
- Train Wellness Spa concierge team to ensure they deliver outstanding guest service.
- Providing high-quality service comes naturally to you.
- Excellent communication and interpersonal skills.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Ability to work without direct supervision.
- Most of all, you will have an approachable, positive, and proactive manner.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Skills
Fluent in English
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