Operations Administrator (Fixed-Term Contract)

Are you highly organised, proactive, and ready to make a real impact in a fast-paced team? Do you take pride in delivering great service and working collaboratively with others? If so, this could be the perfect opportunity to join our Administration team as an Operations Administrator.

Why work with us?

At Selwood Housing, we're a not-for-profit housing association with a clear social purpose: providing affordable homes and supporting strong communities. We live our values everyday:

• We put our customers first - listening, responding and delivering.
• We take accountability for our work and results.
• We believe in learning and development - for both our people and our services.
• We champion open and honest communication.

The role:

As Operations Administrator, you will play a vital role in ensuring our services run smoothly and efficiently. You will provide vital support to our teams and customers - managing work orders, liaising with contractors, processing invoices, and ensuring all admin is accurate, timely and customer-focused. This is a varied and rewarding role where no two days are the same. You will receive full training and ongoing support from our experienced and friendly Admin team.

What you will be doing:

• Provide administrative support to surveyors, contractor managers, supervisors, where required.
• Review all planned, compliance or maintenance programmes and ad hoc orders and ensure contractors receive works order notifications in agreed timeframes.
• Arrange access to customers' homes for in-house staff for the purposes of undertaking works, inspections, surveys and the like.
• Administration of mail outs to customers as an introduction to the programme of works, including the use of mail merge.
• Raise material and tools purchase orders for third party suppliers.

What you will bring:

• GCSE or O' Level standard or equivalent with grade C or above in English and Maths.
• Strong understanding of IT systems to including Microsoft Office- word, excel, outlook.
• Experience of administration in an office environment.
• Previous experience in working in a customer focused environment
• Good written and verbal communication skills.
• Positive can-do attitude and a willingness to find solutions.

For further information on the role, please review the job description attached to the advert on our website: Careers - Selwood Housing - Affordable Homes.

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply.

We are a Disability Confident employer and will do our very best to provide any adjustments, access and equipment you feel you may need throughout the interview process, and during your employment with us. We're keen to build a supportive and rewarding environment, free from discrimination, that works for everyone.

The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.