IT Support Specialist

Hybrid (Perth)

Permanent

We are looking for a proactive and technically skilled IT Support Specialist to work with our clients' Technology Manager. In this role, you'll provide day-to-day technical support to staff while also contributing to innovative technology projects that benefit local businesses globally.

• Provide first-line technical support for hardware, software, and systems issues
• Install, configure, and troubleshoot laptops, printers, and other peripherals
• Maintain accurate IT documentation, including manuals and user guides
• Administer user accounts across Google Workspace, HubSpot, and WordPress
• Perform routine system maintenance tasks such as updates, backups, and antivirus scans
• Support IT projects including software rollouts, system upgrades, and network improvements
• Deliver staff training on IT procedures and best practices
• Stay up-to-date with emerging technologies and industry trends
• Communicate clearly and effectively across all levels of the organisation
• Ensure data integrity through regular maintenance, including data cleaning, validation, and organisation across systems

Essential:

• Strong technical aptitude and troubleshooting skills
• Proficiency with Windows and macOS operating systems
• Familiarity with computer hardware components and peripherals
• Excellent communication and interpersonal skills
• A customer service-oriented mindset and eagerness to help others
• Ability to manage tasks independently and collaborate within a team
• Willingness to learn and adapt to new technologies
  
  

• Prior experience in a help desk or IT support role
• Experience with Google Workspace and macOS operating systems
• Experience with remote desktop support tools and ticketing systems
• Familiarity with WooCommerce or other e-commerce platforms
• Degree in IT, Computer Science, or a related field
  
  

• Attention to detail and logical thinking
• Excellent written and spoken English
• Interest in contributing to technology projects
• Flexible, resilient, and highly organised
• Proactive with strong analytical and problem-solving skills
• Team player with a strong sense of service
• Trustworthy and capable of handling sensitive information appropriately
  
  

• Competitive salary
• Flexible working options, including remote and hybrid working
• Private healthcare through Vitality
• Pension scheme
• Opportunities for ongoing training and development
• A values-driven, collaborative team environment