Insolvency Administrator

Are you looking for a rewarding admin role where your work helps individuals facing financial challenges? Our Supervision Department is looking for a motivated Insolvency Administrator to join our growing team. 

This entry-level position is ideal for someone with admin or customer service experience who wants to build a meaningful career. You’ll support our clients by reviewing documents, resolving queries, and ensuring all records are accurate and up to date. 

Why Join Us? 

• Flexible hybrid working
• Permanent, full-time role (37 hours/week) 
• Supportive, family-orientated company culture 
• Full training provided—no insolvency experience required 
• Clear career progression opportunities 

Key Responsibilities 

• Speaking with clients and creditors over the phone to resolve queries 
• Reviewing and processing documents such as income/expenditure forms, payslips, and bank statements 
• Assessing financial information to determine available debt solutions 
• Entering client data into our in-house database system 
• Maintaining accurate and up-to-date case records across our systems 
• Drafting letters and client correspondence using templates 
• Generating and attaching reports and letters to emails 
• Monitoring client and creditor payments and keeping detailed records 
• Using Microsoft Office applications (Word, Excel, Outlook) for general admin tasks 

What We’re Looking For 

• Minimum 5 GCSEs including Maths and English 
• 2+ years of admin or customer service experience 
• Experience with financial services or insolvency is a plus—but not essential 
• Strong communication, empathy, and attention to detail 
• Confident using Microsoft Office and learning new systems 
• Resides within commuting distance to our Derry office 

What We Offer 

• Competitive salary 
• Generous annual leave, including all bank holidays and Christmas office closure 
• Company pension scheme (eligibility applies) 
• Employee Assistance Programme 
• Permanent position after successful 6-month probation 
• Ongoing training and opportunities for advancement 

About Us 

We are a family-run company with around 150 employees, committed to offering ethical, client-focused debt solutions across the UK and Ireland. Our team culture is warm, inclusive, and centred around employee wellbeing and professional development. 

Apply Today 

If you have a background in admin or customer service and are ready to start a meaningful career helping others, we’d love to hear from you. Please submit your CV via NIJobs. 

Eligibility 

Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer sponsorship for this role.  

Skills:

Administrator Admin Customer Service Insolvency Finance

Benefits:

Paid Holidays Parking Pension Fund Hybrid Work From Home